The Ethiopian Securities Exchange (ESX) is Ethiopia’s first, and only organized securities exchange. ESX is established as a public private partnership in line with Article 31 of the Capital Market Proclamation (No.1248/2021), licensed by the Ethiopian Capital Market Authority (ECMA). ESX operates the business of a securities exchange, functions as a Self-Regulatory Organization (“SRO”) and serves as the central market organizer providing an integrated product suite covering the equities, fixed income, and money market segments of the capital markets.
As the pioneer securities exchange, ESX aims to play a critical role in the development and growth of the Ethiopian capital markets. ESX’s core objective is to facilitate access to capital and support effective capital allocation in a manner that supports Ethiopia’s economic growth. By developing a well-regulated and efficient capital market ecosystem, ESX will enable mobilization of financial resources for both public and private sector institutions while providing investors a reliable platform to invest in a reliable and efficient environment.
Position: Customer Support Intern
Qualification Required:
- BSc degree in Information Technology, Computer Science, Business Information Systems, Marketing, Journalism, or related fields.
Customer Support
- Receive and respond to phone calls from investors, potential issuers , market participants, and the public regarding ESX services.
- Provide clear and accurate information about:
- ESX services and general operations
- Investor registration and participation in the capital market
- Accessing ESX digital platforms including the Neway ESX App
- Guide callers step-by-step in navigating digital services, such as ESX Academy, and Neway ESX App
Issue Identification
- Identify and document user-reported issues, complaints, or technical difficulties related to ESX services and platforms.
- Report unresolved issues or technical problems to the appropriate ESX teams (technical, operations, or communications).
User Guidance
- Assist callers in troubleshooting common problems such as:
- Login difficulties, Password reset
- Navigation challenges on ESX platforms
- Understanding basic features and services offered by ESX.
Documentation and Reporting
- Maintain a documented record of user inquiries, issues, and resolutions.
- Provide periodic summaries (daily or weekly) highlighting common user questions, recurring issues, and areas requiring further clarification or improvement.
User Experience Feedback
- Provide feedback to the ESX team regarding recurring user challenges or usability concerns.
Location: Addis Ababa
Deadline: March 30, 2026
How To Apply
Qualified and interested applicants shall submit their application along with their updated cv in a word or PDF/Word format via https://erp.esx.et/job/detail/2
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