Medical Teams International Job Vacancy

JOB SUMMARY

Under the direct supervision of the MEAL Officer, the scope of the compliance and feedback assistant is to support the implementation and management of the organization’s Accountability to Affected Populations (AAP) and Feedback & Complaint Response Mechanism (FCRM). The position ensures that community feedback and complaints are systematically collected, recorded, analyzed, responded to, and used for program improvement in line with organizational and donor standards, of the WFP grant implemented by Medical Teams International in Kobo.

The compliance and feedback assistant will support the accountability components of the project by ensuring community awareness, promoting informed participation, and facilitating safe and accessible feedback mechanisms. The role includes ensuring participants understand their rights, confidentiality, and voluntary participation, and documenting and reporting any feedback or concerns raised during the process. The compliance and feedback assistant will also ensure that complaints and suggestions are properly recorded, referred to, and followed up in accordance with organizational Feedback and Complaint Response Mechanism (FCRM) Standard Operating Procedure.

ESSENTIAL DUTIES and RESPONSIBILITIES

Support the effective implementation of the Feedback and Complaint Response Mechanism (FCRM) by collecting, documenting, categorizing, and tracking feedback and complaints at Help desk through established channels, ensuring proper referral and timely follow-up in line with SOPs.

· Ensure all feedback and complaints are handled confidentially and professionally, safeguarding sensitive information and promoting transparency, integrity, and accountability throughout the process.

· Support the dissemination of clear information on beneficiaries’ rights, available services, and feedback mechanisms, ensuring communities understand how to raise concerns or complaints.

· Assist in organizing community meetings and accountability sessions, promoting meaningful and inclusive participation of women, men, youth, elderly persons, and persons with disabilities.

· Maintain and update feedback and complaint databases and assist in analysing trends to identify recurring issues.

· Prepare regular accountability reports and support documentation of lessons learned and best practices to inform program improvements.

· Work with program teams to ensure timely resolution of complaints and track responses in line with organizational SOPs.

· Support safeguarding procedures and collaborate with Protection, HR, and Program teams when handling sensitive or confidential cases.

· Support training and orientation of staff and community members on accountability principles.

· Ensure accountability activities follow donor and organizational requirements, promoting Core Humanitarian Standards (CHS) and safeguarding principles.

Other Duties:

• Additional duties as assigned.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.

• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.

NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; The job description does not constitute an employment agreement between the employer and employee and is subject to change by Medical Teams International as the requirements of the job change.

EDUCATION, LICENSES, & CERTIFICATIONS
Required:

• Diploma or bachelor’s degree in social sciences, Development Studies, Public Health, Statistics, or related field.

EXPERIENCE

• Experience in MEAL, accountability, community engagement, or related role.

• Ability to work independently.

• Excellent communication and written skills in English and knowledge of local languages

KNOWLEDGE, SKILLS & ABILITIES

KNOWLEDGE

• Good data entry and basic data analysis skills.

• Knowledge of Accountability to Affected Populations (AAP) principles.

• Fluency in local language(s) and working knowledge of English.

SKILLS

• Strong organizational and documentation skills.

• Strong communication and interpersonal skills.

ABILITY

• Ability to handle sensitive complaints confidentially and professionally.

• Ability to work with diverse communities.

• The candidate must be able to travel frequently to project and operational sites, including field and community locations.

PHYSICAL CONDITIONS

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.

• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.

• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.

• Frequent close vision and the ability to adjust focus.

• Occasionally ascends/descends stairs, steps, or ladder

• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.

• The employee must occasionally lift and/or move up to 25Kg.

• Seldom to occasionally positions oneself to stoop, kneel, crouch, or crawl.

• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

JOB SUMMARY

The Field Monitoring Assistant supports the implementation of monitoring activities at field level to ensure quality data collection, accurate reporting, and effective tracking of project performance. The position works closely with program staff, partners, and community stakeholders to collect, verify, and report data in line with organizational and donor requirements.

The Monitoring Assistant conducts routine field visits to project sites to monitor activities, verify reported results, and ensure compliance with project plans and standards. The role also supports data quality assurance, beneficiary registration and verification, distribution monitoring, post-distribution monitoring (PDM), and feedback collection mechanisms.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Conduct daily/weekly rapid monitoring at health posts, nutrition centers, mobile clinics, and outreach sites using mobile tools (KoboToolbox, ODK, CommCare).

• Collect, validate, and input critical health/nutrition indicators: OPD visits, disease outbreaks (cholera, measles), malnutrition (MUAC/WHZ), therapeutic feeding, maternal deliveries, immunization – with zero tolerance for delays.

• Perform on-site data quality checks to prevent misreporting that could disrupt supplies or clinical decisions.

• Maintain real-time emergency dashboards (digital/paper) for tracking caseloads, stock-outs, referral gaps, or protection incidents.

• Support rapid generation of Sit-Reports, dashboards, and alerts for internal/donor use during crises.

• Adapt data tools weekly based on emerging needs (e.g., adding GBV referral questions during influxes).

• Support rapid needs assessments (RNAs), post-distribution monitoring (PDM), and mortality/morbidity surveillance in new displacement sites.

• Produce “Field Flash Reports” – 1-page summaries of bottlenecks, rumors, risks, or gaps – for immediate program correction.

• Document case studies and survivor stories (with consent) to demonstrate impact, inform donor reporting, and drive advocacy for resources or policy shifts.

• Lead rapid operational research (e.g., “Why RUTF refusal?” or “Referral delays?”) – design tools, gather and analyze data, and deliver actionable recommendations within 5–7 days.

• Maintain MEAL trackers for assessments, after action reports/AARs/, and learning actions – log findings, assign owners, and track follow-up to closure.

• Ensure data quality in all evaluations through spot-checks, back-checks, and triangulation — flag and resolve inconsistencies before submission.

• Submit weekly learning briefs to the MEAL Officer — covering AAR progress, pending research, feedback trends, and upcoming assessments.

• Translate data insights into program improvements — collaborate with health/nutrition teams to adjust protocols, training, or supplies — and monitor impact of changes.

• Securely archive all raw/cleaned data and reports (digital + physical) — ensuring full traceability and readiness for audits or donor reviews.

Other Duties:

• Additional duties as assigned.

• EDUCATION,LICENSES,&CERTIFICATIONS
  Require Required: Bachelor’s Degree in Public Health, Nutrition, Monitoring & Evaluation, Social Sciences, or Humanitarian Studies.

• Strongly Preferred: Certification in Humanitarian MEAL, Emergency Nutrition (CMAM/IMAM), Protection Mainstreaming, or GBV in Emergencies.

ABILITY

• Ability to work with diverse communities.

• The candidate must be able to travel frequently to project and operational sites, including field and community locations.

• Ability to work collaboratively with program and MEAL staff

• Ability to handle sensitive information responsibly.

• Ability to plan and execute field visits efficiently and meet reporting deadlines.

• Ability to identify challenges in field activities and propose practical solutions

PHYSICAL CONDITIONS

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.

• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.

• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.

• Frequent close vision and the ability to adjust focus.

• Occasionally ascends/descends stairs, steps, or ladder

• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.

• The employee must occasionally lift and/or move up to 25Kg.

• Seldom to occasionally positions oneself to stoop, kneel, crouch, or crawl.

• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.

• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.

NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; The job description does not constitute an employment agreement between the employer and employee and is subject to change by Medical Teams International as the requirements of the job change.

EXPERIENCE

• Minimum 2 years of field-based MEAL, data collection, or research experience in emergency health/nutrition programs – preferably with refugees, IDPs, or conflict-affected populations.

• Proven experience working with INGOs/UN in Ethiopia’s emergency contexts or similar fragile settings.

• Hands-on expertise with mobile data tools (KoboToolbox, ODK, CommCare) under low-connectivity, high-pressure conditions.

KNOWLEDGE, SKILLS & ABILITIES

KNOWLEDGE

• Deep understanding of emergency MEAL frameworks — including rapid assessments, real-time monitoring, and adaptive management in volatile contexts.

• Technical knowledge of emergency health protocols (ETC, IDSR, CCM) and acute malnutrition management (CMAM, blanket feeding, MUAC screening).

• Awareness of protection risks in displacement settings — including GBV, child separation, exploitation, and psychosocial distress — and how MEAL can mitigate them.

SKILLS

• Strong organizational and documentation skills.

• Strong communication and interpersonal skills.
• Data Collection & Reporting: Ability to collect, record, and report accurate program data using standard tools (Excel, KoboToolbox, ODK, or other data collection platforms).
• Monitoring & Evaluation Knowledge: Understanding of basic M&E concepts, indicators, and reporting requirements.
• Field Verification: Ability to verify project activities, beneficiary lists, and service delivery at community level.
• Data Quality Assurance: Checking data for completeness, accuracy, and consistency.
• Survey & Interview Skills: Conducting household or beneficiary interviews and focus group discussions.
• GIS / Mapping (Optional): Basic knowledge of mapping project sites or beneficiaries using GPS or GIS tools.

JOB SUMMARY

The Cash Assistant will support the implementation of the WFP‑funded Cash for Nutrition project targeting vulnerable populations, including IDPs and host communities. The role primarily involves conducting beneficiary verification, managing crowd control during cash distribution, and ensuring smooth, accountable, and transparent cash transfer processes. The Cash Assistant will work closely with the project team and relevant stakeholders to uphold operational standards and ensure that all activities are carried out in line with organizational procedures and donor requirements.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Conduct beneficiary verification using approved registration lists, identification methods, and verification tools.

• Manage crowd control at the distribution sites.
• Mobilize IDPs for cash distribution.
• Coordinate with FSP and prepare cash distribution schedule
• Support FSP to distribute cash, scan QR codes, collect signatures, and update distribution lists.
• Create awareness to who to contact if QR codes are damaged or lost.
• Coordinate with WFP to resolve QR code-related problems.
• Ensure beneficiaries receive the correct transfer amounts.
• Follow up all target locations to confirm cash disbursement matches FSP reporting.

• Support the documentation of attendance, transaction records, and distribution reports in line with project guidelines.

• Assist in resolving minor beneficiary issues or refer complex cases to supervisors or appropriate staff.

• Ensure that all activities adhere to WFP standards, organizational procedures, and safeguarding principles.

• Maintain confidentiality of beneficiary information and handle sensitive data responsibly.

• Participate in team meetings, trainings, and field assessments as required.

• Support coordination with community representatives, local authorities, and site management to ensure smooth implementation of cash activities. Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations.

Other Duties:

• Utilize volunteers when appropriate.

• Additional duties as assigned.

ABILITY

• Ability to work independently and as part of a team in a dynamic and challenging environment.

• Ability to work with flexibility in remote and challenging settings, including willingness to travel frequently to field locations.

• Ability to conduct community outreach and raise awareness about nutrition programs effectively.

• Ability to train and mentor local health workers and volunteers on nutrition program implementation.

• Ability and willingness to travel frequently to remote and rural field sites as required by the program needs.

• Ability to maintain cultural sensitivity and respect for local traditions while working in pastoral communities.

PHYSICAL CONDITIONS

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.

• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.

• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.

• Frequent close vision and the ability to adjust focus.

• Occasionally ascends/descends stairs, steps, or ladder

• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.

• The employee must occasionally lift and/or move up to 25Kg.

• Seldom to occasionally positions oneself to stoop, kneel, crouch, or crawl.

• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.

• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.

NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; The job description does not constitute an employment agreement between the employer and employee and is subject to change by Medical Teams International as the requirements of the job change.

EDUCATION, LICENSES, & CERTIFICATIONS
Required:

• Diploma or BSC in Social Science, Nutrition & Health-related field Good knowledge of written and spoken English and local language.

• High commitment to work with pastoral communities in remote and challenging environments.

• Work experience in Cash and Food security Program is an asset and interest in and ability to train volunteers.

EXPERIENCE

• At least One year of professional experience after qualification

• Experience in BSFP/TSFP, MPC, or targeted cash, and SFL program is preferable

• Experience working with INGOs is an added advantage

KNOWLEDGE, SKILLS & ABILITIES

KNOWLEDGE

• Experience in community mobilization, data collection, and beneficiary management in remote, pastoral settings is required.

• Experience working with Health Extension Workers (HEWs) or other local counterparts in delivering nutrition programs is an added advantage.

• Experience with WFP-supported CBT programs is desirable.

• Experience working with NGOs or INGOs in the nutrition/health sector is an added advantage.

SKILLS

• Moderately skilled in using Microsoft Office Suite (Word, Excel, PowerPoint) to compile data, prepare reports, and create presentations.

• Skilled in data collection and analysis using appropriate tools for nutrition program monitoring.

• Strong community mobilization skills to engage and educate beneficiaries and local stakeholders.

• Skilled in communicating and collaborating with diverse teams, including community members, local authorities, and partners.