- Breeding & Hatching: The company produces improved, dual-purpose day-old chicks (DOCs) that are more resilient and productive than indigenous breeds.
- Farmer Agents: DOCs are sold to a network of thousands of entrepreneurial “agents” who raise the chicks for 40–45 days, providing essential vaccinations and care during their most vulnerable stage.
- Smallholder Farmers: These agents then sell the hardy, 6-week-old chickens to local smallholder farmers, who use them for egg production and meat.
Position: Customer Experience Associate (six months maternity Cover)
Qualifications:
• Bachelor’s degree in Sales, Marketing, Management, or related fields
• No prior experience required
• Excellent communication skills in Afan Oromo, Tigrigna, or other local languages, in addition to Amharic, are preferable.
• Proficiency in Microsoft Office and computer systems.
The Customer Experience Associate will deliver exceptional customer service, represent the voice of the customer, and ensure a positive experience across the customer journey. This role requires strong communication skills and effective use of tools and resources.
Key Responsibilities
• Conduct customer surveys accurately using designated tools and methodologies.
• Welcome and engage customers with a friendly, professional demeaner, actively listening to gather precise data.
• Translate survey questions and responses as needed
• Accurately enter, update, and securely manage survey data both online and offline, ensuring data integrity.
• Participate actively in team meetings, providing clear and timely updates on daily activities and progress.
• Record and forward customer complaints to appropriate teams.
• Maintain strict confidentiality and data security protocols to protect customer information.
• Provide constructive feedback on survey tools, processes, and customer engagement techniques to enhance effectiveness.
• Perform additional tasks and responsibilities as assigned to support the overall team and company objectives.
• Adhere to company policies and standards
Location: Addis Ababa
Deadline: March 19, 2026
How to Apply:
- Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to
- Please title your application with the subject line: – “Customer Experience Associate”
- Women are highly encouraged to apply