Nisir Micro Finance Job Vacancy

Purpose of the Job:

To support the installation, configuration, administration, monitoring, and maintenance of Nisir MFI’s IT infrastructure, including servers, operating systems, virtualization platforms, LAN/WAN, VPN connectivity, and network devices. The position assists in system and network troubleshooting, backup and disaster recovery operations, cybersecurity implementation, and infrastructure performance monitoring. The role also involves providing technical support to Head Office and branches, maintaining technical documentation, and collaborating with internal teams and external service providers to ensure secure, reliable, and uninterrupted IT services.

• Place of Work: Head Office
• Number Required: One
• Salary: As per the company scale (Attractive).

Qualification and Experience:

• Education: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Network Engineering, or a related field from a recognized university.
• Experience: 0–1 year of relevant experience in system administration, network infrastructure, or IT technical support
• Technical Knowledge:
• • Basic knowledge of Windows Server, Linux operating systems, and system administration.
  • Understanding of LAN/WAN, TCP/IP, routing, switching, VPNs, and firewalls.
  • Familiarity with server virtualization, particularly VMware.
  • Basic understanding of backup, disaster recovery, and cybersecurity principles.
  • Ability to troubleshoot hardware, software, and network connectivity issues.
  • Familiarity with network monitoring and IT infrastructure documentation.
• Certifications: CCNA, CompTIA Network+, CompTIA Security+, or equivalent certifications are an added advantage.
• Core Competencies: Strong analytical and problem-solving skills, effective communication, teamwork, willingness to learn, and ability to work under pressure.

Purpose of the Job:

Provide first-level technical support to Nisir MFI’s Head Office and branches. The position involves installing, configuring, maintaining, and troubleshooting computers, printers, scanners, operating systems, and other IT equipment. The role also includes resolving user-reported hardware, software, network connectivity, and Core Banking System (CBS) access issues, managing IT service requests, escalating complex technical problems, and maintaining IT asset inventories and support documentation to ensure efficient and uninterrupted IT services.

• Place of Work: Head Office
• Number Required: Two
• Salary: As per the company scale (Attractive).

Qualification and Experience:

• Education: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Network Engineering, or a related field from a recognized university.
• Experience: 0–1 year of relevant experience in system administration, network infrastructure, or IT technical support
• Technical Knowledge:
• • Basic knowledge of Windows Server, Linux operating systems, and system administration.
  • Understanding of LAN/WAN, TCP/IP, routing, switching, VPNs, and firewalls.
  • Familiarity with server virtualization, particularly VMware.
  • Basic understanding of backup, disaster recovery, and cybersecurity principles.
  • Ability to troubleshoot hardware, software, and network connectivity issues.
  • Familiarity with network monitoring and IT infrastructure documentation.
• Certifications: CCNA, CompTIA Network+, CompTIA Security+, or equivalent certifications are an added advantage.
• Core Competencies: Strong analytical and problem-solving skills, effective communication, teamwork, willingness to learn, and ability to work under pressure.

 Purpose of the Job:

To protect Nisir’s computing infrastructure from all forms of security breaches by designing systems and enforcing policies and procedures.

Main Duties and Responsibilities:                           

• Develop and maintain IT governance policies and procedures, ensuring compliance with industry standards and regulations.
• Identify and mitigate potential IT infrastructure risks.
• Monitor and troubleshoot IT infrastructure issues, ensuring optimal performance and availability.
• Maintain Nisir’s Security Policies including risk analysis and management, documentation management controls, information access controls and sanctions for failure to comply.
• Assign security responsibilities, control access to media and the controls in place against unauthorized access to workstations and related equipment.
• Set the access and authorization controls for everyday operations as well as emergency procedures for data.
• Set the standards for access controls, audit trails event reporting, encryption and integrity controls.
• Maintain Nisir’s Security Procedures including evaluation and compliance with security measures, disaster recovery and emergency operating procedures.
• Follow up security incident response and process protocols including incident reporting and sanctions.
• Conduct functionality and gap analyses to determine the extent to which key business areas and infrastructure comply with statutory and regulatory requirements.
• Evaluate and recommend new information security technologies and counter-measures against threats to information or privacy.
• Ensure compliance through adequate training programs and periodic security audits.
• Communicates risks and recommendations to mitigate risks to the senior management.
• Oversees all ongoing activities related to the development, implementation, and maintenance of the company’s information security policies and procedures.
• Identifying vulnerabilities in the current network.
• Develop and implement a comprehensive plan to secure company’s computing network.
• Monitor network usage to ensure compliance with security policies.
• Keep up to date with developments in IT security standards and threats.
• Perform penetration tests to find any flaws.
• Collaborate with management and the IT department to improve security.
• Documenting any security breaches and assessing their damage.
• Educate staff about security software and best practices for information security.

Qualification and Experience:

• BSC degree in Computer Science/Information Systems/ Computer Engineering or related field.
• Four (4)-years relevant experience.
• Number Required: One
• Place of Work: Head Office
• Salary: As per the company scale (Attractive).

Purpose of the Job:

To manage, maintain, and support auxiliary applications and system integrations with Nisir MFI’s Core Banking System (CBS), which operates on Oracle 19c Database. The position ensures seamless connectivity between internal applications, digital banking platforms, payment systems, and external service providers through APIs and middleware. The role also involves Oracle database integration, monitoring system performance, troubleshooting technical issues, implementing system enhancements, and collaborating with internal teams and external vendors to ensure secure, reliable, and efficient digital financial services.

• Place of Work: Head Office
• Number Required: One
• Salary: As per the company scale (Attractive).

Qualification and Experience:

• Education: Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field from a recognized university.
• Experience: Minimum of 4-5 years of relevant experience in application support, system integration, database management, or software development, preferably in the banking or financial services sector.
• Technical Knowledge:
• • Strong knowledge of Oracle Database 19c, SQL, and PL/SQL.
  • Experience in API development and integration using RESTful APIs, SOAP, JSON, and XML.
  • Familiarity with Oracle Fusion Middleware, WebLogic Server, and application integration platforms.
  • Experience in integrating Core Banking Systems (CBS) with auxiliary applications, digital banking platforms, and third-party payment systems.
  • Good knowledge of Java, application servers, Linux operating systems, and system troubleshooting.
  • Understanding database performance monitoring, query optimization, data security, and transaction processing.
  • Knowledge of API security, authentication, encryption, and secure system integration.
• Certifications: Oracle Database, Oracle Middleware, Java, or relevant system integration certifications are an added advantage.
• Core Competencies: Strong analytical and problem-solving abilities, effective communication, teamwork, technical documentation skills, and the ability to manage multiple tasks and resolve complex integration issues.

 Purpose of the Job:

To enhance customer service excellence by introducing and customizing service quality monitoring models, setting the standards, and continuously monitoring service delivery and customer interactions with Nisir.

Main Duties and responsibilities:

• Regularly assess key resource opportunity areas and identify deposit customers from all segments.
• Conduct feasibility study at National level for possible resource mobilization initiatives and for specific projects at branch level;
• Assist in the development of proposals to mobilize resources; Provide technical support and advice to branches to their business development schemes; Studies and proposes feasible business arrangement to be implemented by head office organs & branches;
• Conduct customer profitability analysis, proposes business development ideas and conduct researches that ensure the sustainability and growth of resource and resource base of Nisir;
• Collaborate with Branch in designing appropriate offer for high-value customers
• Work with Customer Experience Management Expert to identify customer care management system and continually identify new ways of improving relationship for up selling and targets new high-value customers;
• Identifies and takes up opportunities to influence corporate prospects’ priorities, through proactive relationship development. Identifies and solicits potential customers to extend their willingness to work with Nisir;
• Identify and sniff-out valuable opportunities that can attract high-net-worth individuals and companies and act fast to foster new relationship
• Determine how customer’s immediate needs lead to future sales potential, builds relationships and nurtures customer base.
• Detect, qualify, route, and communicate sales-ready leads to Branches.
• Provide technical advice on how to uncovers new opportunities to generate new customer and resource that adds value to the business.
• Utilize key measurement and analytics resources to advise on market, targeting, budgeting and sales.
• Monitor the whole process of lead generation to lead conversion by front office team and reporting on lead status.
• Evaluate new customer, work face-to-face with stakeholders on site to gather strategically relevant information and support the front office team in the conversion of these leads.
• Manage key conversion points in the marketing funnel, including landing pages, website, and lead-generating forms.
• Optimize marketing’s conversion paths and rates overall and drive marketing-qualified leads for our sales team.
• Optimize the lead-to-customer conversion rate and increase funnel marketing efficiencies.
• Work in tandem with direct sales representatives to identify opportunities within the Branch area.

Qualification and Experience:

• Master’s degree or Bachelor’s degree in Management, Accounting or related fields
• Two (2) year and three (3) years of relevant experience for Masters and Bachelor, respectively
• Number Required: One
• Place of Work: Head Office
• Salary: As per the company scale (Attractive).

 Purpose of the Job:

To acquire the talent that Nisir requires and ensure early engagement of new staff by providing effective recruitment and on-boarding services across Nisir.

Main duties and responsibilities:

• Prepare internal/external notices and advertisements for vacant positions, receive applications and testimonials of candidates for vacant posts, screen applicants for basic compliance with position qualifications; and summarize resumes for easier evaluation during follow-on steps.
• Respond to applicants’ inquiries both orally and in writing as required.
• Schedule paper examinations and interviews, communicate schedules to interview committee, and communicate these to applicants, in consultation with relevant functions.
• Conduct background and reference checks on shortlisted candidates to ensure the authenticity of information provided during candidates’ interview sessions.
• Communicate recruitment committee decisions to applicants.
• Provide job offer letters to newly recruited employees.
• Ensure completion of required pre-employment formalities such as medical check, criminal background certificate, registration with the social security fund, and due completion of all staff forms for record purposes.
• Provide employment letter and other relevant documents to the selected candidates
• Coordinate with the Learning and Development Officer to conduct induction and on-boarding of new employees.
• Maintain good relationships with appropriate employment sources such as Universities, Colleges, Employment Agencies, etc.
• Develop position management procedures and policies and coordinate the timely preparation and review of job descriptions and specifications.
• Support the Learning and Development Officer in developing and implementing a competency mapping framework and ensure the appropriate application of competency dictionaries in performance management, career development and other talent programs.
• Define and implement talent pipeline strategy and processes, and career mobility programs including the definition of competencies and career paths.
• Develop and recommend succession management strategies, policies, and program design, setting scope and boundaries for the talent pool and using it to identify succession gaps/ assess bench strength and performance and potential of the talent pool.
• Advice and support employees to realize their career development aspirations and oversee the implementation of a career progression scheme.
• Conduct leadership assessments, and design and implement appropriate executive/leadership development programs.
• Conduct culture, employee engagement and retention assessments and provide insights based on rigorous analysis of assessment data.
• Set employee satisfaction index, conduct satisfaction surveys and propose remedial actions.
• Provide feedback to Communities of Expertise to continually assess the effectiveness of recruiting tools and processes.
• Maintain a record of all recruitment and selection activities.
• Conduct exit interviews for employees whose employment contract terminates.

Qualification and Experience:

• Bachelor’s degree in HR, Management, or related fields
• Two (2) years relevant experience. Prior experience in the financial industry is an added advantage.
• Number Required: One
• Place of Work: Head Office
• Salary: As per the company scale (Attractive).

Purpose of the Job:

To support the successful implementation of Nisir’s strategy by implementing an effective performance management system and learning and development programs.

Main Duties and Responsibilities:

• Implement the learning and development and performance strategy, policies, and programs.
• Collaborate with HR Business Advisors for the implementation of business-specific learning and development programs.
• Develop effective performance management tools and systems.
• Develop annual LD plans in collaboration with other functions.
• Gather and analyse the cross-functional performance data.
• Develop the specification and participate in the trainer selection process and monitor long-term engagement with identified trainers.
• Maintain relationships with learning and development vendors to ensure that Nisir is receiving cost-effective learning and development solutions.
• Drives continued organizational learning and enable Nisir’s employees to collaborate and share knowledge, develop their skills, make effective decisions and solve problems.
• Design programs to mitigate performance gaps.
• Review learning and development programs’ impact assessment reports and provide feedback to HR experts.
• Maintain an accurate and updated learning and development information.
• Implement best practices and reduce costly rework by designing and implementing a companywide knowledge management system to capture, structure, manage, share and apply knowledge, and feed valuable lessons learned and best practices into corporate memory.
• Deploy different kinds of learning methods companywide٫ such as coaching٫ job-shadowing٫ online training and so on
• Create training programs that are aligned with the organization’s objectives and have a strong understanding of what these are.
• Work closely with various leaders across the organization and having a full understanding of their units and training requirements
• Arrange orientation sessions and on-the-job training for new employees.
• Handle the organization and maintenance of books, publications, periodicals, magazines, newspapers, company documents, objects, audio-visual aids, and other reference materials for convenient access, copying records to film, videotape, audiotape, disk, or computer formats as necessary.
• Ensure a proactive, responsive and expert service talent development to provide across the company.
• Manage training policy, procedures, evaluation criteria, inter-unit collaboration for specialized requests and ongoing development according to career path and performance evaluation.
• Prepare Nisir’s annual learning and development budget.

Qualification and Experience:

• Bachelor’s degree in HR, Management, or related fields
• Four (4) years relevant experience. Prior experience in the financial industry is an added advantage.
• Number Required: One
• Place of Work: Head Office
• Salary: As per the company scale (Attractive).

 Purpose of the Job:

To support Nisir’s growth by coordinating the design and implementation of the company’s strategy and plans, and monitoring enterprise performance against key performance metrics and indicators. The position also ensures that the company’s strategies and plans are executed on time and the desired results are achieved.

Main Duties and responsibilities:

• Review the company’s strategy and understand key strategies, objectives, key initiatives, value drivers and improvement lever, through executive leadership interviews, storyboard sessions with mid-level managers, and understand the mission to ensure a strong foundation for measurement development.
• Support the development and execution of the company’s strategy and long-term plans.
• Collaborate with senior management and department leaders to stimulate thinking on opportunities, and organizational capabilities, to formulate strategies, concepts and solutions to business issues.
• Verify the performance alignment around the strategy, and generate an improvement plan.
• Design and lead the department’s strategy or initiatives; plan and manage delivery to set timelines, budget and quality standards.
• Establish effective linkages between departmental planning processes and company-wide planning activities to ensure consistency.
• Develop and implement systematic processes to support strategic planning and execution (including corporate performance management) within the company.
• Serve as a focal point in the preparation of the company’s annual corporate plan.
• Assist in the development of an annual budget for departments by providing sufficient information on the company’s strategy and operational plans.
• Coordinate the establishment of short and long-term goals, objectives, and operating procedures of the company.
• Facilitate senior management teams and support with the preparation of strategy presentations as needed
• Develop an integrated business intelligence and analytics strategy, identify component technology requirements, programs, systems, and policies and create a solution architecture that can align people, processes and technology.
• Monitor and evaluate the implementation and progress of the company’s plans and change programs across the company.
• Maintain proficiency of skills and knowledge and remain current with strategic planning best practices.
• Periodically review the monitoring and evaluation mechanism that could fit with the prevailing situation.
• Monitor and evaluate the performance of working units against their own prior plan.

Qualification and Experience:

• Bachelor’s degree in Management, Business Administration or related fields
• Two (2) years of relevant professional experience in the financial industry.
• Number Required: One
• Place of Work: Head Office
• Salary: As per the company scale (Attractive).

 Purpose of the Job:

To support decision making, planning, strategy development and operational excellence within Nisir by designing and implementing primary research programs/projects to collect and process accurate data. The position is also responsible for supporting accurate and efficient analysis and interpretation of data by providing technical assistance and advice.

Main Duties and responsibilities:

• Participate in conducting market research to gain market place trends and insights, and to identify growth opportunities through various interventions.
• Collaborate with product Management Officer to determine customers’ needs and desires by conducting research and obtaining market information.
• Develop internal and external data sources to improve Nisir’s understanding of product markets, pricing strategy competitor’s activities, and consumers, in order to make better ‘fact-based’ decisions to direct product and pricing management activities.
• Comply with relevant regulation, legislation and ‘good market practice and internal policies and procedures.
• Collaborate with product Management Officer to determine customers’ needs and desires by conducting research and obtaining market information.
• Monitor trends and understand evolving business needs and priorities for data collection, analysis and reporting to drive the continuing development of standard data reports, analytical models and programs.
• Develop appropriate research methodology for the collection, Company, and analysis of statistical data according to the end user needs.
• Conduct regular economic and market study, monitor trends, develop forecasts of major economic and market trends, and share findings with management and staff of the Company in the form of reports/abstracts.
• Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials.
• Liaise with the Company’s management to prioritize research projects, ensure that research efforts are delivering the best possible value to the Company.
• Deliver quality and consistent research projects/programs by establishing and implementing quality standards, processes, methodologies, and tools.
• Use advanced statistical and optimization methods to assist in solving complex problems and provide advice and technical assistance on advanced technical issues.
• Prepare and timely submit of reports, articles and abstracts reporting results from regular and specific research projects.
• Collaborate with user departments/functions to ensure successful implementation of models and analytical techniques and effective use of research outcomes.
• Conduct research to understand organizational performance, solve complex problems, identify and implement new approaches and methods that support strategic decision making and operational efficiency.
• Serve as a key member of data governance, and contribute to strong data governance processes and policies, standardization and business ownership of data to ensure Business Intelligence data quality and security.

Qualification and Experience:

• Bachelor’s degree in Economics, Project Management, or related fields
• Two (2) years of relevant experience
• Number Required: One
• Place of Work: Head Office
• Salary: As per the company scale (Attractive).

Purpose of the Job:

To ensure that the day-to-day operations, performance management and financial accounting and reporting activities of Nisir are in line with the its policies, procedures, applicable laws and regulations by conducting financial audit and recommending appropriate remedial actions.

Qualification and Experience

• Bachelor’s degree in Accounting, Finance, Business Management, Banking and Finance or related fields with
• Two (2) years Relevant experience
• Number Required: Ten
• Place of Work: Branches
• Salary: As per the company scale (Attractive).