Norwegian Refugee Council Vacancy 2026

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks, and guidelines.

• Implement delegated support function portfolio according to plan of action.

• Prepare and develop status reports as required by management.

• Ensure proper filing of documents.

• Promote and share ideas for improvement of the support function.

Specific responsibilities

• Ensure compliance with NRC policies and the local labour law in all procedures and processes.

• Be a focal point person in the recruitment, contracting, induction and placement activities in Dollo Ado and support field offices in recruitment when needed

• Advice and support line manager in the recruitment and selection processes

• Ensure that all new staffs have filled ID forms and make sure every staff has the organisation ID card.

• Follow up the pension forms to be filled; have one copy for personal files; submit the forms to Pension Office; collect pension ID cards from this office; and give the ID card after getting signed by the respective staff

• Maintain all administrative work at the area level and ensure all admin necessary items are properly keep/stored.

• Participate in the recruitment process of Contingent Workers and prepare payroll

• Ensure that Contingent workers records are up to date and file appropriately

• Maintain full up to date records and archives of employee personnel files and other documents

• Update tracking sheet for personal files and communicate the same with CO HR focal person

• Create CV pool system for Dolo Ado area that can be used for emergency recruitment

• Support on the day to day routine activities of HR/Admin at the different Dolo Ado refugees camps and all field area

• Perform any assignment given by immediate supervisor

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• BA Degree in Human Resources Management/Management or related fields

• Minimum of 5 years of relevant work experience in Human Resources

• Experience from working as a Support Function Officer in a humanitarian/recovery context

• Previous experience from working in complex and volatile contexts

• Documented results related to the position’s responsibilities

• Fluence in English and Somali both written and speaking, good knowledge of Amharic is an asset.

Context/ Specific skills, knowledge and experience:

• Understanding of the relevant laws and statutory requirements.

• Good communication and interpersonal skills

• Wide knowledge of the NGO operations and the dynamics of the humanitarian sector

• A strong administrative service orientation

• Keen sense of compliance with policy and procedure

• Good employer-employee contract negotiation skills

• Personal conflict resolution and problem solving skills

• Strong organizational and team working skills

• Good cultural awareness and sensitivity

• Basic employee counselling skills

• Highly confidential

• Good computer application skills in Microsoft Excel, Word, PowerPoint, database and network communications.

2. Behavioral competencies

These are personal qualities that influence how successful people are in their job.

• Handling insecure environment

• Planning and delivering results

• Empowering and building trust

• Communicating with impact and respect

Role and responsibilities

The WASH & Shelter Technical Assistant supports planning, implementation, quality assurance and monitoring of WASH and shelter activities to ensure safe, and sustainable services for affected populations. The role includes technical oversight of construction of water systems, shelter, water quality management, coordination with partners and authorities, procurement and contract support, and reporting.

Specific responsibilities

• Support needs assessments, baseline/KAP surveys, mid-term and end-line evaluations.
• Translate annual operational plans into weekly, monthly and quarterly implementation schedules.
• Prepare timely technical reports, assessment findings, environmental impact assessments, progress updates and donor-required documentation.
• Represent NRC in WASH & Shelter sub-cluster, site-level coordination and other stakeholder meetings; liaise with local authorities, community leaders, NGOs/INGOs and implementing partners.
• Coordinate with other technical and cross-cutting teams to ensure integrated response and adherence to CC strategy, tools and guidelines.
• Facilitate community feedback mechanisms and ensure accountability to affected populations (AAP).
• Supervise and monitor WASH and shelter construction and maintenance works to ensure compliance with designs, NRC and international technical standards. Inspect sites, resolve technical issues and guide on repairs and maintenance.
• Prepare designs, bills of quantities (BoQs), specifications, take-off sheets, cost estimates and payment certificates.
• Support contract management, tendering processes and quality assurance for contractors and implementing partners.
• Ensure activities are planned and handed over to promote local capacity and sustainable operations.
• Supervise daily operations of water treating at reservoirs and testing at tapstands, ensuring effective disinfection (chlorination, and dosing), and jar testing.
• Implement routine water quality testing and produce weekly/monthly compliance reports.
• Ensure regular calibration, maintenance and proper functioning of testing instruments (photometers, sensors, meters).
• Manage procurement, inventory and stock control of reagents, water treatment chemicals, consumables.
• Coordinate joint water safety plans and household water storage/handling initiatives with partners.
• Train operators water quality test protocols, safety procedures and compliance with Sphere/NRC standards.
• Ensure all WASH & Shelter activities comply with NRC policies, donor regulations and relevant humanitarian standards and codes of conduct.
• Maintain technical quality of interventions and ensure documentation and reporting meet organizational and donor requirements.
• Perform any other tasks assigned by the WASH Project Coordinator to support project delivery.

1. Professional competencies:

• Bachelor’s degree in civil/water engineering, Construction management, Architectural engineering or related field.
• Minimum 2 years’ experience in water and construction, preferably in humanitarian settings.
• Proven experience in rural water supply systems, and operations.
• Proven experience in building construction
• Strong skills in Microsoft basic applications
• Advanced skills in Civil engineering software (e.g., AutoCAD, BIM, WaterCAD, Epanet)
• Technical report writing.
• NGO experience
• Fluency in English (written and spoken).
• Knowledge of Somali language.

2. Behavioral competencies

• Managing resources and achieving results

• Handling insecure environments

• Communicating with impact and respect

• Working with people

• Coping with change

• Planning and delivering results.

Role and responsibilities

The purpose of a Finance Coordinator is to implement delegated area of responsibility. The following is a brief description of the role.

Generic Responsibilities

• Implement NRC’s systems and procedures at area level
• Ensure adherence to NRC policies, handbooks, guidelines and donor requirements
• Prepare and submit reports and analysis
• Ensure proper filing of all support documents
• Support line managers in procedures and require support team trainings
• Management of support team
• Ensure that the accounting, monitoring and reporting are according to procedures
• Support project staff in financial matters
• Maintain budget control and monitor cash flow for the area
• Provide training to Finance and non-finance staff in the area

Specific Responsibilities

• Ensure that Area Operations adhere to global and local Financial Handbook, NRC policies, donor and auditor requirements
• Ensure in coordination with relevant programme staff that expenses are incurred consistent with grant agreements and budgets
• Ensure proper tracking of all purchase requests in Agresso from source to payment
• Assist the Finance manager in reviewing and consolidating all grant management report
• Support Technical specialists/Coordinators in proposal writing, budget preparation and monitoring
• Monitor expenditures, planned costs, committed costs and identify cases of budget over spent and under spent to provide relevant information and advice to the budget holders for informed management decisions
• Ensure the Shire Area operation consistently meets all donor and NRC rules and regulations pertaining to Finance and procurement

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Masters/Bachelor’s degree in Accounting or related field

• Minimum Three years of experience from working as a Finance in a Humanitarian Organization /Recovery Context (INGOs’ and NGOs’)

• Previous experience from working in complex and volatile contexts

• Documented results related to the position’s responsibilities

• Knowledge about own leadership skills/profile

• Fluency in English, both written and verbal

Context/ Specific skills, knowledge and experience:

• Local language

• Understanding of various donors requirement

• to work under pressure

2. Behavioral competencies

• Managing resources to optimize results
• Managing performance and development
• Analyzing
• Handling insecure environments
• Empowering and building trust
• Working with people

Role and responsibilities

As a humanitarian organization, NRC is committed to accountability to affected people by ensuring meaningful engagement, safe and confidential feedback channels, and timely responses to community concerns. The Roving Community Feedback Mechanism (CFM) Coordinator is responsible for leading the implementation, oversight, and continuous improvement of the CFM in NRC Ethiopia. The role ensures that feedback from project participants is systematically collected, recorded, analyzed, and used to improve the quality, safety, and relevance of programmes.

The coordinator acts as the country-level focal point for CFM, while providing direct, hands-on technical support to AOs through regular field travel. They ensure that feedback is handled in line with SOPs and NRC standards, that sensitive feedback is safely handled and escalated within 24 hours, and that communities have access to safe, accessible, and trusted feedback channels.

The role strengthens the capacity of AO teams, promotes consistency in CFM implementation, and ensures that feedback data is used to inform programme adaptation and decision-making. The position also contributes to strengthening a broader culture of Community Engagement and Accountability (CEA) across NRC Ethiopia.

Generic responsibilities

• Ensure the CO CFM adheres with NRC policies, including the CEA Policy, CFM Handbook, safeguarding (PSEAH) Policy, and data protection standards

• Support the rollout, implementation, and continuous improvement of CFM systems, tools, and guidance

• Ensure all feedback is registered, triaged, assigned, referred and closed according to relevant SOPs.

• Ensure integration of CFM into programme design, implementation, and monitoring

• Promote the use of feedback data for learning, adaptation, and programme decision-making

• Contribute to organizational learning through analysis, reporting, and lessons learned

• Build capacity of staff and partners on CFM processes, safe handling of feedback, and accountability principles

• Ensure communities are aware of and can access multiple CFM channels

• Promote and uphold PSEAH and safeguarding principles in all CFM processes

Specific responsibilities

AO Support & Roving Role

• Provide direct technical support to Area Office programme teams on CFM implementation through regular field visits

• Mentor and coach AO CFM focal points and programme staff

• Identify gaps and support AOs to improve quality, timeliness, and compliance with feedback handling as outlined in the CO CFM SOPs

• Ensure consistency of CFM implementation across all AOs

CFM System Strengthening

• Support rollout and operationalization of the CFM SOP across all Area and Field Offices.

• Ensure CFM channels are functional, safe, confidential, accessible, and context-appropriate

• Strengthen use of multiple channels (hotline, suggestion boxes, helpdesks, committees, face-to-face, etc.)

• Support adaptation of CFM channels based on context and community preferences

• Conduct regular field visits to monitor CFM functionality, risks, and accessibility Data Management

Feedback Handling & Compliance

• Ensure all feedback is captured, categorized, and managed in line with SOP procedures

• Ensure timely follow-up and response to non-sensitive feedback

• Ensure immediate escalation (within 24 hours) of sensitive feedback (safeguarding, protection, misconduct, HSS)

• Ensure confidentiality, informed consent, and do no harm principles are upheld

Data Management, Analysis & Reporting

• Oversee the CFM database, ensuring accurate, timely, and secure data entry
• Analyze feedback data to identify trends, risks, and programme improvement areas
• Produce monthly CFM reports and dashboards
• Support programme teams in using feedback data for decision-making and adaptation

Capacity Building & Coordination

• Provide training, mentoring, and technical support to staff and partners on CFM

• Act as technical focal point for CFM-related issues at country level

• Coordinate with programme, HR, protection, and management teams on feedback handling

• Facilitate regular CFM review meetings to track open cases and trends

• Ensure a Frequently Asked Questions (FAQ) or CC knowledge base is up to date in coordination with programme teams

• Contribute to reviewing donor proposals, focusing on CFM-related indicators and activities

• Represent NRC at relevant CO CFM/CEA external coordination fora

Community Engagement & Accountability

• Support implementation of proactive engagement mechanisms (e.g. feedback days, FGDs, community meetings)

• Strengthen approaches to closing feedback loops with communities

• Promote community participation and inclusive engagement practices

Competencies

Competencies are important for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

These skills, knowledge, and experience are important for effective performance.

Generic professional competencies for this position:

• BA/MA/MSc in Economics, Statistics, Business administration, and other related fields

• Minimum 5 years’ experience in NGO sector, preferably in CFM, accountability, or community engagement.

• Previous experience in managing CFMs at national level.

• Strong knowledge of CEA, PSEA, child safeguarding, and the Core Humanitarian Standard (CHS).

• Working experience in emergency or post-conflict settings, with experience supporting IDPs and working in camp or remote management environments.

• Strong data analysis and reporting skills

• Excellent computer knowledge with command on MS Excel among other packages of MS Office.

• Ability to present data and convey information clearly and concisely and identify trends

• Experience in facilitating the capacity-building efforts of diverse colleagues, including local partner agencies.

• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods.

• Fluency in English (speaking, reading, writing), other languages is an asset

• Computer skills, including MS Office (Word, Excel, PowerPoint)

Context related skills, knowledge, and experience (shall be adapted to the specific position):

• Familiarity with the political and humanitarian context in Ethiopia.

• Experience implementing CFM systems in hard-to-reach or remote-managed areas.

• Strong analytical and communications skills

• Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy, and confidential)

• Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm, and resilient)

• Experience and ability to train others and transfer knowledge

• Familiarity with NRC’s core competencies is an asset

Behavioral competencies

• Working with people

• Communicate with impact and respect

• Analyzing

• Planning and delivering results

• Ability to work under pressure, independently, and with limited supervision

• Patient, flexible and creative

• Initiating action and change