OVID REAL ESTATE PLC seeks to employ qualified and competent candidates for the following positions. Ovid Real Estate is a sister company of Ovid Construction, which possesses extensive experience in the construction industry and is a member of the Ovid Group.
Ovid Real Estate utilizes modern construction technologies that significantly reduce construction time by over fifty percent while ensuring the production of high-quality buildings. The company adopts innovative solutions in the fields of engineering, design, and strategy, with the capability to create aesthetically pleasing spaces.
Position: Customer Handling Officer
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Communication, or related field.
- Minimum of 3 years of experience in customer service, front desk, or client-facing roles.
- Experience in real estate, hospitality, or service industry is preferred
- Basic knowledge of customer relationship management (CRM) tools is advantageous.
- Proficient in MS Office (Word, Excel, Outlook) and email etiquette.
- Strong verbal and written communication skills in both Amharic and English.
Key Responsibilities:
- Greet and receive clients and visitors in a friendly, respectful, and professional manner.
- Serve as a first contact point for all customer queries, issues, and complaints.
- Log customer complaints, inquiries, and service requests in the designated case tracking system or logbook.
- Forward unresolved issues to the appropriate department or supervisor, ensuring follow-up on status.
- Ensure all customer interactions are handled with hospitality, empathy, and professionalism.
- Maintain accurate records of customer engagements, including responses provided and follow-up requirements.
- Assist clients in understanding documentation requirements, service timelines, and project-related updates
- Escalate sensitive or high-priority issues to the Senior Officer or Manager immediately.
- Provide regular updates to customers regarding the status of their requests or complaints.
- Support in organizing customer satisfaction surveys and feedback collection.
- Maintain a clean, organized, and customer-ready front office/reception space.
- Participate in training sessions or refreshers on customer handling, communication, and compliance.
- Collaborate with cross-functional teams to ensure smooth communication and service delivery to clients.
- Perform other related duties as assigned or directed by the Senior Customer Handling Officer or Management.
Number of people required: 3
Location: Addis Ababa
Deadline: May 26, 2026
How To Apply
Interested and qualified applicants may apply through the link provided . https://forms.gle/LEYjJG3DGhFPf6Fy9
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