Metropolitan Real Estate Vacancy

Key Responsibilities

1. Greet and assist clients, visitors, and vendors with a friendly, professional, and welcoming demeanor.
2. Answer and manage incoming calls, emails, and inquiries, directing them to the appropriate team members in a timely manner.
3. Maintain an organized, clean, and welcoming front desk environment that reflects the company’s professional image.
4. Coordinate appointments, meetings, and property viewings for the Marketing/Sales Manager and real estate agents.
5. Assist in creating and distributing marketing materials, including property listings and promotional content.
6. Support the execution of open houses, promotional events, and other marketing activities.
7. Communicate with clients regarding property inquiries, showing schedules, and feedback.
8. Handle administrative tasks such as filing, data entry, managing listings, and maintaining databases.
9. Arrange travel, transportation, and logistics as required by the Manager and team.
10. Proactively remind the Manager of important tasks, deadlines, and follow-ups.
11. Prepare reports, correspondence, and documentation with accuracy and attention to detail.
12. Maintain confidentiality and handle sensitive information with discretion.
13. Perform other related duties and special projects as assigned by the Manager to support the Marketing & Sales Department.

Job Requirements

• Bachelor’s Degree (BA) in Business Administration, Management, Marketing Management, or a related field.
• 0–3 years of experience in a receptionist, front desk, or administrative role, preferably in a customer-facing or real estate environment.
• Ability and willingness to actively support the Marketing & Sales Department, including assisting with administrative tasks, client coordination, and day-to-day departmental needs.
• Strong communication and interpersonal skills with a genuine customer-service focus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with real estate software (e.g., MLS, CRM systems) is an advantage.

Required Skills & Attributes

• Energetic and Approachable Personality:  Outgoing, positive, and naturally engaging with clients and visitors.
• Professional Presence:  Well-groomed appearance and polished demeanor that reflects the organization’s image.
• Customer Service Orientation:  Ability to create a welcoming environment and deliver excellent service.
• Communication Skills:  Strong verbal and written communication to interact effectively with clients, vendors, and team members.
• Organizational & Multitasking Ability:  Capable of managing multiple tasks, prioritizing effectively, and thriving in a fast-paced environment.
• Attention to Detail:  Keen eye for accuracy in documentation, correspondence, and marketing materials.
• Problem-Solving Skills:  Ability to address issues proactively and find practical solutions.
• Team Collaboration:  Works effectively with the marketing and sales team as well as other departments.
• Time Management & Adaptability:  Manages time efficiently and adjusts to changing priorities in a dynamic real estate environment.
• Integrity & Discretion:  Handles confidential information responsibly and maintains high ethical standards.

Recruitment and Staffing

• Create and post job advertisements on various platforms.
• Review resumes and applications, and conduct initial screening interviews.
• Schedule and coordinate interviews with hiring managers.

Employee Onboarding

• Facilitate new employee orientation and training.
• Ensure all necessary documentation is completed and submitted.

Employee Relations

• Address employee concerns and conflicts in a fair and timely manner.
• Ensure compliance with company policies and procedures.

Performance Management

• Assist in the development and implementation of performance appraisal systems.
• Provide support for employee development and performance improvement.

Training and Development

• Identify training needs and design relevant programs.
• Organize and facilitate training sessions.

Compensation and Benefits

• Assist with payroll administration and ensure accurate compensation.
• Administer employee benefits programs and respond to inquiries.

Compliance and Record Keeping

• Ensure adherence to labor laws and regulations.
• Maintain employee records and HR documentation securely.

Reporting and Analysis

• Collect and analyze HR data to inform decision-making.
• Prepare reports on various HR activities for management.

Employee Engagement

• Conduct employee satisfaction surveys and analyze results.
• Develop and implement programs to enhance employee morale and engagement.

Strategic Planning

• Participate in workforce planning and talent management strategies.
• Support initiatives aimed at improving organizational culture and efficiency.

 

Qualifications:

• Education: Bachelor’s degree in Business Management, Business Administration, Economics, or a related field.
• Experience: 2 – 5 years of experience in Human Resources functions, i.e., in recruitment, employee relations, and performance management, is preferred.
• Proficient in MS Office Suite.
  • Ability to analyze HR metrics and generate reports to support decision-making.
  • Understanding of payroll processes and software.
  • Strong knowledge of employment laws and regulations to ensure compliance.
  • Experience with performance appraisal tools and methods.
  • Skills in designing and delivering training programs.
  • Knowledge of employee benefits and compensation structures.
  • Proficient in MS Office Suite.

Skills:

Technical Skills

Transversal Skills

• Strong verbal and written communication for effective interaction with employees and management.
  • Ability to build relationships and foster a positive work environment.
  • Strong analytical and critical thinking skills to resolve conflicts and issues.
  • Ability to manage multiple tasks and prioritize effectively.
  • Flexibility to adapt to changing organizational needs and environments.
  • Ability to work collaboratively with various departments and teams.
  • Strong sense of ethics and confidentiality in handling sensitive information.
  • Understanding of diversity and inclusion practices in the workplace.