Technical Field Support Officer – Kifiya Financial Technologies (Addis Ababa & Amhara Region)

Technical Field Support Officer – Kifiya Financial Technologies (Addis Ababa & Amhara Region)

Kifiya Financial Technologies is hiring qualified applicants for the position of Technical Field Support Officer. This role supports the implementation of the E-Voucher system in various zones by providing field-level technical assistance, training, and troubleshooting.

Job Details

Job Title: Technical Field Support Officer
Department: AgTech
Reports to: Regional Manager
Location: Amhara Region (Central Gondar, West Gojam, East Gojam, Awi Zone & North Shoa Zones)
Duty Station: Office-based with field travel
Position Type: Full-time / Contract
Number of Positions: 5
Career Level: Junior Level (0–3 years)
Deadline: December 22, 2025

Job Summary

The Technical Field Support Officer will coordinate, implement, and support the E-Voucher digital system in assigned regions. The role requires providing on-site technical assistance, conducting training, resolving technical issues, delivering awareness campaigns, and working closely with partners to ensure smooth digital service operations.

Key Responsibilities

1. Lead and Coordinate E-Voucher Implementation

• Provide field-level leadership and day-to-day operational support.
• Troubleshoot technical, operational, and logistical issues.
• Manage distribution and activation of E-Vouchers and assigned devices.
• Conduct awareness campaigns with MFIs, MPCs, and agricultural experts.
• Ensure all eligible farmers are registered and able to use the system.
• Collect and analyze data on voucher distribution and redemption.
• Monitor compliance and provide improvement recommendations.
• Conduct follow-up visits to ensure stable system performance.
• Oversee routine maintenance of devices and systems.
• Prepare weekly and monthly activity reports.

2. Mobile Application Support & Troubleshooting

• Install, configure, and demonstrate the E-Voucher mobile app for MFI Agents and MPC Officers.
• Ensure all mobile devices are correctly configured.
• Monitor system performance and compile technical reports.
• Register and verify end users accurately.
• Identify challenges and escalate issues to the Regional Manager when needed.

3. Training & Capacity Building

• Train newly recruited MFI Agents, Cashiers, and MPC Officers.
• Deliver continuous support and refresher training sessions.
• Conduct performance reviews and build user capacity.

4. Stakeholder Engagement

• Conduct awareness campaigns with MFIs, MPCs, and agricultural experts.
• Collaborate with Zone and Woreda technical committees.
• Maintain strong communication with users and stakeholders.
• Address beneficiaries’ questions regarding e-voucher usage and responsibilities.

Qualifications

• BA Degree in any field (preference for IT or Computer Science graduates).
• Experience: No previous work experience required (0 years).

Required Skills

• Strong analytical ability
• Good decision-making skills
• Clear communication
• Attention to detail
• Problem-solving abilities

How to Apply

Interested and qualified candidates should submit:

• A cover letter explaining interest and relevant skills
• A detailed CV (maximum 3 pages)

Send your application via email:
📧 hr@kifiya.com

Subject Line: Technical Field Support Officer – [Location]
(Example: Technical Field Support Officer – West Gojam)

Only shortlisted applicants will be contacted.