Dashen Bank Job Vacancies 2026

Dashen Bank SC announces Customer Experience Partner and Senior Database Administrator job vacancies across multiple locations in Ethiopia for 2026 within banking operations and information technology.

These vacancies offer strong professional value for experienced banking and ICT professionals seeking senior-level career progression in Ethiopia’s financial sector. The roles provide opportunities to strengthen leadership, customer experience management, enterprise database administration, and regulatory compliance skills within a large banking environment. They are particularly relevant for Ethiopian job seekers targeting senior banking jobs, customer experience management roles, and advanced IT positions supporting mission-critical banking systems.

Dashen Bank SC Job Vacancies 2026 – Addis Ababa & Regional Locations, Ethiopia

About the Organization

Dashen Bank SC is a private commercial bank in Ethiopia delivering retail, corporate, and digital banking services through an extensive national branch and electronic banking network.

Available Job Positions

1. Customer Experience Partner

   Employment Type
   Full-time

   Key Responsibilities / Job Duties

   • Support implementation of customer experience strategies across branch operations
   • Monitor and enhance service quality and customer satisfaction standards
   • Work with branch management to improve customer journey and service delivery
   • Provide guidance on customer experience initiatives and performance improvement
   • Ensure alignment of branch operations with customer-focused policies

   Qualifications & Experience

   • Bachelor’s Degree in Business Administration, Marketing, Management, Economics, or a related field
   • Master’s Degree in the above fields is an added advantage
   • Minimum of eight (8) years of relevant work experience
   • At least two (2) years in a managerial or supervisory position
   • Proven experience in branch operations, customer experience implementation, or service quality roles
   • Professional certification such as CCXP (Certified Customer Experience Professional) or equivalent is an added advantage

   Additional Job Details

   • Duty Stations:
     • West Addis Ababa District
     • Nekemte
     • Dessie
     • Hawassa
     • Wolaita
     • Southwest
     • South Addis
     • Dire Dawa

   Salary & Benefits

   • Not specified

   How to Apply

   • Application Deadline: 05 February 2026
   • Interested and qualified applicants should apply through the official Dashen Bank application links provided with the vacancy and follow the stated guidelines.
2. Senior Database Administrator

   Employment Type
   Full-time

   Key Responsibilities / Job Duties

   • Manage and maintain the performance, integrity, and security of bank databases
   • Ensure compliance with data protection policies and applicable regulations
   • Provide technical support for core banking and business applications
   • Perform database tuning, troubleshooting, replication, and security management
   • Support large-scale SQL server operations in multi-node clustered environments

   Qualifications & Experience

   • Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, Software Engineering, or a related field
   • Professional ICT certification such as Oracle Certified Associate (OCA)
   • Minimum of five (5) years of advanced database administration experience
   • Proven experience with large-scale SQL servers, replication, and security management
   • Strong understanding of relational databases, database structures, and best practices
   • Knowledge of data privacy practices and applicable regulations

   Additional Job Details

   • Career Level: Senior (5–8 years)
   • Number of Positions: 1
   • Duty Station: Head Office, Addis Ababa

   Salary & Benefits

   • Not specified

   How to Apply

   • Application Deadline: 30 January 2026
   • Applicants should submit their applications through the official Dashen Bank online career portal using the vacancy application link.

Only applications submitted through the official channels and within the stated deadlines will be considered.