Ethiopost is Ethiopia’s principal postal service provider, with over 600 branches across the country. Ethiopost’s new vision is to be a global leader in postal services and a preferred partner in logistics, financial and government services.
Ethiopost is a state-owned enterprise (SOE) tasked with the establishment and expansion of postal services in the country. It is the designated postal operator (DPO) that provides postal services throughout the Ethiopian territory in order to fulfill the government’s universal service obligation (USO).
Position 1: Junior Call Center Officer
Qualifications:
- Degree in marketing management, economics, management, business administration, secretarial science ,office management related with 0 years of experience
Responsibilities:
- Handle inbound calls from customers, addressing their queries, concerns, and requests courteously and professionally. Offer timely and accurate information about products, services, or company policies.
- Take ownership of customer issues, troubleshoot problems, and work towards timely and satisfactory resolutions. Escalate complex issues to appropriate departments if required.
- Utilize various communication platforms such as phone, email, chat, or social media to assist customers effectively. Ensure consistent and positive communication across all channels.
- Accurately record and maintain customer information, interactions, and transactions in the call center database or CRM software.
- Identify opportunities to upsell or cross-sell products and services to customers while providing valuable recommendations based on their needs and preferences.
- Adhere to call center scripts, guidelines, and procedures to ensure consistent service delivery. Maintain a high level of professionalism, empathy, and courtesy during interactions.
- Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
- Participate in ongoing training sessions and workshops to enhance product knowledge, customer service skills, and call center processes.
- Handle customer complaints efficiently, displaying strong problem-solving skills and empathy to resolve issues to the customer’s satisfaction.
- Manage multiple tasks simultaneously, such as responding to calls, emails, or chats while updating customer records and completing administrative duties.
- Collaborate with other call center officers, team leads, and supervisors to share best practices, resolve challenges, and contribute to a positive team environment.
- Follow all company policies, guidelines, and regulations to ensure data security, confidentiality, and compliance with industry standards.
- Also performs related duties assigned by the immediate supervisor.
Location: Addis Ababa
Position 2: Motorist
Qualifications:
College Diploma + TVET level IV with 0 years of experience or TVET level III with 2 years of experience or TVET level II with 4 years of experience or for Delivery Fleet (motorists & drivers) secondary education + 4 years of motorist experience and TVET level II + 2 years of experience as a motorist.
Responsibilities:
- Keeps the motorbike in a good state/condition and is responsible for regular checks up based on the description of the log sheet.
- Checks daily schedule assignments and makes sure that the motorbike is ready before departure time.
- Responsible for the daily maintenance of the motorbike and inform his/her supervisorfor repair or maintenance on time if necessary.
- Responsible for loading and unloading materials to/from the motorbike as per the manufacturer’s carrying capacity.
- Make sure that there is enough petrol/diesel in the motorbike and keeps it neat and clean.
- Takes care of accurate records of fuel consumption and log sheet.
- Reports to the office immediately if there are problems with the motorbike like a traffic accident, technical failure, theft, etc.
- Rides the motorbike according to the drivers’ regulations as per the HR procedure Manual.
- Informed about all regulations regarding security and current security situations and must be proactive regarding safety and security issues.
Deadline: March 21, 2026
How to Apply:
Interested applicant who fulfill the above requirement are invited to submit application letter, CV and relevant academic document:-
https://ethiojobs.net/companies/ethiopost/jobs
Apply now and be part of the Ethiopost team!
Please note that only candidates who fulfill the specified requirements will be contacted.