Easy Express Company is a vibrant and expanding logistics provider committed to the prompt, careful, and dependable delivery of packages. We take pride in being an essential connection for our clients and communities. Become a part of our team and play a significant role in our success narrative.
We are seeking a competent and trustworthy Customer Service Agent to join our team.
Position: Customer Service Agent
Qualifications & Experience:
- A minimum of 1 years of experience in a customer service role
- Experience any Sector in Customer services agent
- Exceptional communication sis, both verbal and written,
- Strong problem-solving sis and the ability to handle stressful stations with patience and professionalism
- customers attitude with a genuine dese to help.
- High school diploma or equivalent; further educations plu.
- We are seeking an experienced and empathetic Customer Service Agent to be the frontline of communication for our clients will play 3 critical role in resolving inquires, rolling timely updates, and ensuring a positive experience for every customer you interact with
Key Responsibilities:
- Serve as the fist point of contact for customer inquiries via phone, email and vie chat
- Track shipments and provide accurate, real-time delivery updates to customers,
- Investigate and resolve customer issues regarding delays, missing packages, or delivery instructions.
- Process orders, schedule pickups, and handle bring questions
- Uses with our courier and warehouse teams to resolve complex logistic issues.
- Document al Customer interactions and transactions in our system. Go the extra mile to ensure customer satisfaction and pull loyalty
Location: Addis Abeba,
Application Deadline: March 31, 2026
How To Apply
- Ready to accelerate your career? Please send your resume and a brief cover letter outlining your relevant experience to .
- You can apply by physical OR
- careers@easyexpress.com
- Contact +251116672009