Digaf Micro Credit Provider invites qualified applicants for the following job position. Digaf Microcredit Providers, a tech-based microfinance institute, has signed a Memorandum of Understanding (MoU) with the Ethiopian Ministry of Labor and Skills (MoLS).
The partnership will allow the two signatories to facilitate access to affordable digital loan products for low- and medium-income individuals. institute aims to provide financial relief to middle to lower-income individuals through the application of technology in the financial sector.
Join Digaf Microcredit Provider S.C and make a difference in the lives of many through microcredit solutions.
Position 1: Junior Credit Control Officer
Key Responsibilities:
- Monitor loan repayments and follow up on overdue accounts
- Support credit control and risk management activities
- Prepare reports on portfolio performance
Coordinate with legal and operations teams on delinquent accounts
Requirements:
- BA Degree in Accounting, Finance, Economics, or related field
- 0–1 year of relevant experience in credit control or finance
- Strong analytical and communication skills
- Attention to detail and problem-solving ability
Position 2: Junior IT Support Officer
The Junior IT Support Officer at Digaf & Micro-Credit Provider SC is responsible for providing technical assistance and support for computer systems, networks, and hardware maintenance. This full-time role, suitable for candidates with 1-3 years of experience, will be based in our Addis Ababa office. The position involves troubleshooting issues, maintaining IT infrastructure, and ensuring efficient operation of technology resources to support organizational goals.
Key Responsibilities:
- Provide first-level support for hardware and software issues reported by users.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Troubleshoot and resolve network connectivity problems.
- Perform regular system updates and ensure security measures are in place.
- Document technical issues and resolutions in the helpdesk system.
- Collaborate with senior IT staff on complex problems and projects.
- Assist in the setup and maintenance of IT equipment for new employees.
- Conduct regular hardware maintenance and repairs as needed.
- Monitor system performance and recommend improvements.
- Participate in training sessions for staff on new technologies and software.
Required Skills:
- Demonstrate proficiency in operating systems such as Windows and Linux.
- Understand and apply networking concepts including TCP/IP, DNS, and DHCP.
- Perform routine hardware diagnostics and repairs on desktops and laptops.
- Utilize remote support tools to assist users effectively.
- Manage software installations and updates with attention to detail.
- Implement basic cybersecurity practices to protect organizational data.
- Maintain accurate inventory of IT assets and equipment.
- Analyze and troubleshoot common software issues proactively.
- Communicate technical information clearly to non-technical users.
- Work collaboratively in a team environment to solve IT challenges.
Desired Skills:
- Familiarity with cloud services and applications.
- Experience with IT helpdesk software and ticketing systems.
- Knowledge of basic programming or scripting languages.
- Ability to learn new technologies quickly and efficiently.
- Strong organizational skills to manage multiple tasks simultaneously.
Position 3: IT Security Officer
The IT Security Officer at Digaf & Micro-Credit Provider SC plays a crucial role in safeguarding the organization’s digital assets and ensuring compliance with security policies. This full-time position, suitable for mid-level professionals with 3-5 years of experience, is based in an office environment in Addis Ababa. The officer will be responsible for identifying and mitigating security risks, developing security protocols, and promoting a culture of security awareness across the organization.
Key Responsibilities:
- Develop and implement security policies and procedures to protect organizational assets.
- Conduct regular security assessments and audits to identify vulnerabilities.
- Monitor network traffic for unusual activity and respond to security incidents.
- Coordinate with IT teams to ensure systems are secure and up-to-date.
- Provide training and support to staff on security best practices.
- Manage risk assessments and develop strategies to mitigate identified risks.
- Maintain documentation related to security policies, procedures, and incidents.
- Stay informed about the latest security threats and technology trends.
- Collaborate with external partners and vendors on security initiatives.
- Report security status and incidents to senior management.
Required Skills:
- Demonstrate a strong understanding of security and safety protocols.
- Conduct thorough risk management assessments and develop mitigation strategies.
- Implement and maintain security monitoring tools and systems.
- Analyze security incidents to identify root causes and preventive measures.
- Develop and deliver effective security training programs for staff.
- Manage security compliance with applicable laws and regulations.
- Coordinate incident response efforts and recovery plans.
- Evaluate third-party vendors for security practices and compliance.
- Communicate effectively with technical and non-technical stakeholders.
- Document security processes and maintain accurate records.
Desired Skills:
- Experience with security frameworks such as ISO 27001 or NIST.
- Knowledge of data encryption and secure data storage methods.
- Familiarity with cybersecurity technologies such as firewalls and intrusion detection systems.
- Ability to conduct forensic investigations and analyze security breaches.
- Strong problem-solving skills and attention to detail.
Position 4: Cloud Infrastructure Officer
The Cloud Infrastructure Officer will oversee the design, implementation, and management of cloud infrastructure solutions at Digaf & Micro-Credit Provider SC. This full-time, mid-level position in Addis Ababa focuses on leveraging cloud services such as AWS, Google Cloud, or Azure to enhance operational efficiency and drive innovation. The role requires a strategic mindset to ensure the organization remains competitive in the technology sector, while facilitating seamless integration of cloud technologies into existing systems.
Key Responsibilities:
- Design and implement cloud infrastructure solutions that meet business requirements.
- Manage and optimize cloud resources for performance, cost, and security.
- Collaborate with cross-functional teams to integrate cloud services into existing applications.
- Monitor and troubleshoot cloud environments to ensure high availability and reliability.
- Develop and enforce cloud governance policies and best practices.
- Conduct regular assessments to identify areas for innovation and improvement.
- Stay updated on the latest cloud technologies and trends to recommend enhancements.
- Prepare and present reports on cloud performance metrics to stakeholders.
- Assist in the training and development of team members on cloud technologies.
- Support disaster recovery and business continuity planning in the cloud environment.
Required Skills:
- Proficient in managing cloud services such as AWS, Google Cloud, or Azure.
- Experience in designing scalable and secure cloud architectures.
- Strong understanding of cloud security best practices and compliance requirements.
- Ability to troubleshoot and resolve cloud-related issues effectively.
- Familiarity with infrastructure as code (IaC) tools like Terraform or CloudFormation.
- Competence in performance monitoring and optimization of cloud resources.
- Experience in implementing DevOps practices in cloud environments.
- Strong analytical skills for assessing cloud performance and cost optimization.
- Excellent communication skills for collaborating with technical and non-technical teams.
- Ability to drive innovation through the application of emerging cloud technologies.
Desired Skills:
- Knowledge of containerization technologies such as Docker and Kubernetes.
- Familiarity with serverless computing and microservices architecture.
- Experience with cloud cost management and budgeting.
- Ability to conduct training sessions on cloud technologies for team members.
- Understanding of data analytics and its application in cloud solutions.
Position 5: Agency Banking Officer
The Agency Banking Officer plays a crucial role in facilitating digital finance transformation within Digaf & Micro-Credit Provider SC. This full-time, mid-level position requires a professional with 3-5 years of experience to enhance the agency banking operations in an office setting in Addis Ababa. The officer will collaborate with various stakeholders to implement innovative banking solutions and improve customer engagement in digital finance services.
Key Responsibilities:
- Develop and implement strategies for agency banking initiatives.
- Coordinate with agents to ensure seamless service delivery to clients.
- Monitor and evaluate the performance of agency banking operations.
- Provide training and support to agents on digital finance products and services.
- Analyze market trends to identify opportunities for growth in agency banking.
- Ensure compliance with banking regulations and internal policies.
- Manage relationships with agents and key stakeholders.
- Assist in the development of marketing strategies for agency banking.
- Prepare reports on agency banking performance for management review.
- Participate in cross-functional teams to enhance digital finance services.
Required Skills:
- Demonstrate expertise in digital finance transformation processes.
- Analyze data to drive decisions and improve operational efficiency.
- Implement technology solutions that enhance customer banking experience.
- Facilitate training programs for agents on digital tools and platforms.
- Manage projects related to agency banking initiatives effectively.
- Collaborate with IT departments to streamline banking operations.
- Develop strong relationships with agents to foster engagement.
- Utilize digital marketing techniques to promote agency banking services.
- Evaluate and mitigate risks associated with agency banking operations.
- Stay informed about industry trends and emerging technologies in banking.
Desired Skills:
- Possess strong communication and interpersonal skills.
- Exhibit problem-solving abilities in complex banking environments.
- Demonstrate proficiency in using digital banking software and tools.
- Have knowledge of regulatory frameworks affecting agency banking.
- Show adaptability to changing technologies and market conditions.