AfroReach Technology

AfroReach is quickly expanding beyond SMS and we would like to invite developers who are eager to build impactful products with us – products that are already live and used by hundreds of businesses every day as well as new products which will serve the same scale of businesses.

Whether you’re a recent graduate or have some professional experience, if you’re curious, eager to learn, and love solving problems, we want to hear from you.

What We’re Looking For

• A degree in Computer Science, Software Engineering, or a related field.
• Strong problem-solving mindset — you think in solutions, not excuses.
• Good communication and people skills — you can collaborate, share ideas, and support teammates.
• Curiosity to explore, experiment, and learn new tools & technologies.
• Willingness to “try, break, fix, improve” — and share what you’ve learned.

Bonus Points If You Can Show Us

• A project you’ve worked on (personal, academic, or professional) and how you approached it.
• Your thought processes when facing technical challenges building such projects.

What You’ll Be Doing

• Working on real-world products already serving hundreds of businesses.
• Collaborating with senior developers who built these products from the ground up — a huge opportunity to learn directly from experienced engineers.
• Improving features, scaling systems, and enhancing security.
• Contributing ideas, testing solutions, and helping ship improvements that matter.
• Engage with new projects from the start as part of a technical team

Why Join Us?

• Direct mentorship from the very engineers who designed and built our live products.
• Friendly, collaborative environment — we value people as much as code.
• Opportunities to grow your skills in scalability, security, and system design.
• Work on interesting, impactful products from day one.

Junior finance officer key responsibilities

Daily Finance Operations

• Record all daily financial transactions accurately.
• Prepare and maintain payment vouchers, receipts, invoices, and supporting documents.
• Ensure all transactions are properly entered into the accounting system.
• Maintain organized physical and digital finance records.
• Assist with journal entries and general ledger updates.
• Client Payments Prepare and issue client invoices and payment requests.
• Follow up with clients regarding overdue payments.
• Record customer payments and allocate them to the correct accounts.
• Coordinate with the Operations/Sales team regarding clients with unpaid credit balances.
• Prepare regular bank reconciliations.
• Monitor company bank balances and cash position.
• Track transfers between company bank accounts.
• Maintain petty cash records and supporting documents.
• Report unusual or unexplained transactions to the Finance Manager.
• Bank reconciliation and accurate transaction recording are standard
• Prepare supporting documents for tax filings.
• Assist with VAT, withholding tax, and other applicable tax calculations and documentation.
• Maintain tax-related records and receipts.
• Support the Finance Manager in ensuring timely statutory payments and submissions.
• Keep copies of tax declarations, payment confirmations, and relevant government documents.

Payroll & Staff Expenses

• Assist in preparing monthly payroll.
• Check staff advances and expense claims.
• Maintain payroll and employee finance records confidentially.
• Monthly Financial Reporting Assist in preparing
• Monthly income/revenue report Expense reportAccounts receivable aging
• Accounts payable report Bank reconciliation reportCash-flow reportCustomer collection

Qualification and Requirements:-

• Education:- Diploma/Bachelor degree in Accounting
• Experience:- 2+/1+ years of experience in junior finance
• Skills:- Strong knowledge of finance center technologies, good customer handling & good communication skills.

Job Summary

The Call Center Agent is responsible for handling inbound and/or outbound customer calls in a professional and efficient manner. The role involves providing accurate information, resolving customer inquiries and complaints, and ensuring a high level of customer satisfaction. The agent is expected to follow company policies, meet performance targets, and maintain accurate records of all customer interactions while delivering consistent and high-quality customer service.

Key Job Responsibilities

Handle Customer Calls

• Answer inbound calls and make outbound calls professionally and courteously.
• Respond promptly to customer inquiries, complaints, and requests.

Provide Accurate Information

• Explain products, services, pricing, and procedures clearly to customers.
• Ensure all information provided is correct and up to date.

Resolve Customer Issues

• Identify customer problems and provide effective solutions.
• Escalate complex or unresolved issues to supervisors or relevant departments.

Maintain Customer Records

• Accurately record customer interactions, complaints, and feedback in the system.
• Update customer information as needed.

Meet Performance Targets

• Achieve individual and team KPIs such as call handling time, quality scores, and customer satisfaction.
• Follow call scripts and company policies.

Follow Communication Standards

• Maintain a professional tone and positive attitude at all times.
• Use proper call etiquette and active listening skills.

Report Technical or Service Issues

• Inform supervisors about system outages or service disruptions that affect customer support.

Qualification and Requirements:-

o   Education:- Diploma/Bachelor degree in Marketing or related fields

o   Experience:- 2+/1+ years of experience in call agents

o   Skills:- Strong knowledge of contact center technologies, good customer handling & good communication skills.