Dashen Bank S.C – Latest Job Vacancies (December 2025)

Employer: Dashen Bank S.C
Locations: Adama District Branches & Gubre Branch
Employment Type: Full Time
Application Deadlines:

• Customer Service Officer (Maker/Checker): December 9, 2025
• Branch Business Manager I – Gubre Branch: December 6, 2025

Dashen Bank, one of Ethiopia’s most reputable and innovative financial institutions, is excited to announce new career opportunities across multiple branches. Qualified and motivated professionals are invited to apply for the following positions.

1. Customer Service Officer – Maker/Checker (Adama District Branches)

Career Level: Junior (1–3 years)
Vacancy Number: DB_EX/AD/005/25
Deadline: December 9, 2025
Number of Positions: Multiple
Branches: Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodlla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni, Arsi-Robe

Job Summary

The Customer Service Officer will support front-office branch operations by processing account openings, payments, collections, cash and non-cash transactions, and responding to customer inquiries.

• Maker: Responsible for processing transactions and providing customer service support.
• Checker: Responsible for reviewing and authorizing transactions processed by the Maker, ensuring accuracy and compliance.

Key Responsibilities

• Handle account maintenance and transaction processing (cash & non-cash).
• Respond to customer inquiries and service requests.
• Ensure compliance with all banking policies and procedures.
• Provide accurate and timely front-office services.
• Maintain strong customer relationship management standards.

Qualification Requirements

Education:

• Bachelor’s Degree in Marketing, Accounting, Economics, Management, IT, Business Administration, or any related field.

Experience:

• Minimum 2 years of relevant banking experience.

Skills & Competencies

• Understanding of banking products and services
• Strong customer service skills
• Good knowledge of banking operations & core banking systems
• Excellent communication
• Attention to detail
• Problem-solving & analytical thinking
• Proficiency in Microsoft Office

How to Apply

Apply via the link below:
👉 https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1542&company=dashenbank

📞 Support: 0222110354

Applicants must clearly state which branch they are applying for.

2. Branch Business Manager I – FIFB, Gubre Branch

Career Level: Senior (5–8 years)
Managerial Experience: 1–3 years
Deadline: December 6, 2025
Location: Gubre Branch
Vacancy Type: Full Time

Job Summary

The Branch Business Manager is responsible for leading branch operations, driving sales performance, expanding market reach, and ensuring excellent customer service. The role involves resource allocation, customer acquisition, compliance oversight, and delivering business targets aligned with Dashen Bank’s strategic goals.

Key Responsibilities

• Lead branch business growth, customer acquisition, and sales performance
• Mobilize and deploy resources effectively
• Ensure service excellence and compliance with policies and standards
• Identify business opportunities and drive market expansion
• Strengthen customer and stakeholder relationships
• Provide coaching, guidance, and performance support to branch staff
• Manage risks and ensure operational efficiency

Qualification Requirements

Education:

• Bachelor’s Degree in Accounting, Management, Economics, Marketing, IT, Business Administration, or related fields.

Experience:

• Minimum 7 years of relevant experience, including 1 year in a supervisory/managerial role.

Functional & Technical Competencies

• Strong understanding of financial products and services
• Banking operations knowledge
• Project management
• Customer and market intelligence
• Core banking systems proficiency
• Operational and risk management skills

Leadership & Behavioral Competencies

• Result-driven mindset
• Coaching and team development skills
• Customer insight and partnership engagement
• Digital savvy leadership
• Emotional intelligence and decision-making ability
• Collaboration, adaptability, and service excellence mindset
• Professionalism and integrity

How to Apply

Submit your application using the link below:
👉 https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1532&company=dashenbank

📞 Support:

• 046-551-52-21
• 046-180-18-06

Application period: November 27 – December 6, 2025

Why Work at Dashen Bank?

Dashen Bank is a pioneer in Ethiopia’s banking industry, known for its innovation, customer service excellence, digital transformation, and employee-centered work environment. Joining Dashen means becoming part of a high-performing team that values professionalism, integrity, innovation, and continuous growth.