ZamZam Bank S.C Job

Zamzam Bank S.C would like to hire competent and qualified applicants for the following position.

ZamZam bank S.C is the first bank to get a license from the National bank of Ethiopia to operate as a full-fledged Interest-Free Bank in the country. The bank is established to enhance financial inclusion with a special focus on the part of society that is alienated from the financial system due to their religious beliefs or other factors.

Position 1: Banking Business Officer I

Educational Qualification

  • Bachelor’s Degree in Business Administration, Finance, or a related field.

Work Experience

  • Minimum of 2 years of branch banking experience.
  • At least 1 year of experience as a Junior Officer.

Required Skills

  • Knowledge of banking operations and financial products.
  • Experience in cash management and transaction processing.
  • Understanding of digital banking services and banking software.
  • Strong customer service and communication skills.
  • Knowledge of banking regulations, compliance, and operational risk controls.
  • Sales, marketing, and customer acquisition skills.
  • Understanding of Interest-Free Banking is an added advantage.

Key Responsibilities

  • Respond to customer enquiries and complaints professionally.
  • Process cash and non-cash transactions accurately and securely.
  • Support account opening, account closure, and digital banking requests.
  • Promote the Bank’s products, services, and digital banking solutions.
  • Identify potential customers and participate in deposit mobilisation activities.
  • Verify customer signatures and maintain accurate transaction documentation.
  • Reconcile daily cash transactions and prepare operational reports.
  • Ensure compliance with banking policies, procedures, and regulatory requirements.
  • Maintain positive customer relationships and support branch sales targets.
  • Assist with vault cash management when delegated by the Branch Manager.

Duty Station: Ginir and Arbaminch

Position 2: Senior Banking Business Officer

Educational Qualification

  • Bachelor’s Degree in Business Administration, Management, or a related field.

Work Experience

  • Minimum of 3 years of banking experience.
  • At least 2 years of experience at officer level in a similar role.

Required Skills

  • Strong knowledge of banking operations and transaction authorisation.
  • Understanding of banking regulations, compliance, and risk management.
  • Proficiency in banking software and transaction processing systems.
  • Knowledge of cash management, vault operations, and reconciliation.
  • Excellent customer service and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to monitor operational procedures and maintain internal controls.

Key Responsibilities

  • Review, verify, and authorise banking transactions in accordance with established procedures.
  • Ensure transactions comply with regulatory requirements and the Bank’s risk appetite.
  • Countersign transaction tickets and supporting documents.
  • Maintain dual control during vault access and cash movements.
  • Monitor daily cash balancing and investigate transaction discrepancies.
  • Handle customer requests and resolve complaints promptly.
  • Promote banking products, services, and alternative banking channels.
  • Support account opening, cross-selling, and resource mobilisation activities.
  • Monitor branch operations to ensure compliance with policies and procedures.
  • Identify opportunities to improve customer service and operational efficiency.
  • Support the achievement of branch business and performance targets.

Duty Station: Delomena

Position 3: Branch Manager I

Educational Qualification

  • Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.

Work Experience

  • Minimum of 5 years of banking experience.
  • At least 2 years in a supervisory or managerial position, such as Assistant Branch Manager, Customer Service Manager (CSM), or Customer Service Supervisor (CSS).

Required Skills

  • Strong branch operations and service management skills.
  • Experience in sales, business development, and customer acquisition.
  • Knowledge of banking regulations, AML, KYC, and internal controls.
  • Financial management, budgeting, and performance monitoring skills.
  • Strong customer relationship management abilities.
  • Excellent leadership, staff supervision, and coaching skills.
  • Risk management, communication, and problem-solving abilities.
  • Understanding of Interest-Free Banking principles and services.

Key Responsibilities

  • Oversee daily branch operations and ensure efficient banking service delivery.
  • Manage branch resources, personnel, cash handling, and operational activities.
  • Develop and implement strategies to achieve branch sales and business growth targets.
  • Promote banking products and services to attract and retain customers.
  • Ensure compliance with regulatory requirements, AML, KYC, and internal policies.
  • Monitor branch financial performance, revenue, expenses, and profitability.
  • Supervise, motivate, and evaluate branch employees.
  • Resolve customer complaints and improve service quality.
  • Identify operational risks and implement appropriate control measures.
  • Maintain accurate financial records, reports, and transaction documentation.
  • Prepare branch performance reports and strategic action plans.
  • Build relationships with local businesses, community organisations, and stakeholders.
  • Represent the Bank in community engagement and business development activities.

Duty Station: Agaro.

How to Apply

Interested and qualified applicants who meet the requirements should submit their applications through ZamZam Bank’s online application form.

Application Link: https://forms.gle/Muqmf2ZrZCqzGuw58

Required Application Documents

  • Application letter.
  • Updated Curriculum Vitae (CV).
  • Educational credentials.
  • Relevant work experience credentials.

Application Instructions

  • Submit the required documents in PDF format.
  • Clearly indicate the position and duty station you are applying for.
  • Complete and submit your application through the provided online link.
  • Applications must be submitted within 7 days from the date of announcement.

Important Notice

  • Only applicants who meet the stated minimum requirements will be considered.
  • Only shortlisted candidates will be contacted.

ZamZam Bank S.C – The First Full-Fledged Interest-Free Bank in Ethiopia.

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