New Alert: Safaricom Ethiopia Job Vacancy

Safaricom Ethiopia is looking for a qualified person who meets the criteria indicated below.

Safaricom Ethiopia is owned by an international consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest international trading and business investment companies; and British International Investment (BII) – the UK’s development finance institution and impact investor.

Position 1: Analyst – Quality Assurance

JOB REQUIREMENTS

Bachelor’s degree in a Business/ Social Science discipline from a recognized university
Proficiency in Oromiffa language is mandatory
Experience working in a customer service environment within a service-oriented organization. Work in telecommunication, Banking or airline sector will be an added advantage.
Experience in Quality Management or audit environment will be an advantage.
Good understanding and fluency in English Amharic and any local languages Oromifa, Somali (both written and spoken)
Excellent knowledge of telecommunications technology and products
Knowledge of Call center technologies and operations desirable
Has knowledge and understanding of key deliverables in the quality assurance process i.e. Quality evaluation, Creation of assessment forms, Appeals, Calibration etc.
Has first-hand knowledge and/or experience of customer feedback surveys e.g. NPS, CSAT…
Must be analytical and have excellent written and verbal communication skills (articulate), coupled with good listening and critical reasoning skills and ability to provide constructive feedback.
Must possess excellent interpersonal and presentation skills.
Strong collaborator who enjoys working in cross-functional teams, with people from different backgrounds.
Confident, energetic and able to work under pressure with a positive attitude, Creative, complex problem-solving.
Self-motivated, requiring little supervision and able to meet strict deadlines
Knowledge and experience in quality management system (QMS) needed
Quality Assurance training/Certification would be an added advantage

Place of Work: Addis Ababa, Ethiopia

Position 2: Analyst – Digital/Online Services

Job Requirements

An undergraduate degree preferably in Tech, Business, or social sciences
1+ year experience on digital transformation within a similar function/organization
1yearexperience working in a customer service environment within a service-oriented organization. Work in telecommunication, Banking or airline sector will be an added advantage;
Wide appreciation of analytics in driving outcomes for both customers and the business.
Excellent knowledge of Safaricom products and services

Place of Work: Addis Ababa, Ethiopia

Position 3: Software Engineer – Fintech Integration

Must have technical / professional qualifications:

Bachelor’s degree in computer science or equivalent
 At least 1 years’ experience in coding in a non-university setting.
Experience in Java, spring boot, spring, spring MVC, JEE, MAVEN, spring cloud. Should be conversant in Java. Other programming languages such as C#, Golang will be an added advantage.
Proven experience with integration technologies such as APIs, web services, and message queues.
Strong understanding of microservice architecture – Ability to design, develop and implement scalable, elastic microservice based platforms. This will include when and where to use a particular architecture and pattern.
Working knowledge of relational databases (e.g., MySQL, Oracle, PostgreSQL..).
 Experience in analytical and problem-solving skills, developing solutions using agile, DevOps, testing and CI/CD automation tools such as Jenkins, JMeter, Git, Stash, SonarQube, GitOps etc will be an added advantage.
 Build microservices leveraging on cloud Services, Serverless architecture, designing and implementing with full stack solutions leveraging Node or Spring stack.
Be able to build cloud native and cloud ready solutions using java.
Strong understanding of Docker-based containers, Kubernetes, or other container schedulers.
 Understanding of both soap and rest apis and development on swagger UI
 Strong understanding of cloud technologies – AWS, Azure, GCP
 Experience with automated testing tools – SonarQube, JUnit

Place of Work: Addis Ababa, Ethiopia

How To Apply:

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.