Kerchanshe Trading Job Fresh Graduates

Job Purpose:- To research, plan & implement farms’ planting, cultivation, and harvesting techniques to improving crop yield.

Main Duties and Responsibilities:

• Develops planting, cultivation, and harvesting techniques, improving crop yield, and solving problems,

• Develops planting and irrigation schedules, budgets, and timelines.

• Researches and promotes agricultural strategies to counter the effects of changes in soil, climate, weather, and pest damage,

• Assesses crop production of the farm,

• Evaluates and improves seed quality,

• Carries out laboratory tests of soil, seed, and crop samples,

• Performs quality control for seed caliber and soil standards,

• Visits fields to collect seed, plant, and soil samples,

• Tests samples for nutritional deficiencies, diseases, or other changes,

• Assists with the plant sourcing, testing, and selection,

• Keeps detailed records regarding fields, customers, crops, and samples,

• Generates reports and presenting findings to management, clients, or other interested parties,

• Performs other duties assigned by the immediate supervisor.

Education:-

• BSc in Agronomy or Horticulture or Plant science or Related fields of studies.

Experience:

• 0 year experience

Skills:

• Strong research skills,

• Critical thinking and problem-solving skills

• Communication skills

Location: Kerchanshe Farm Sites

Key Duties and Responsibilities

Aftersales Strategy & Business Development

• Develop and execute the aftersales strategy aligned with overall automotive business objectives.

• Establish a sustainable revenue model across labor, parts, accessories, and service programs.

• Identify growth opportunities including fleet service, service contracts, and value-added offerings.

• Drive continuous improvement initiatives to enhance competitiveness and market positioning.

Workshop Setup & Operational Excellence

• Lead the end-to-end design and establishment of a modern, multi-brand workshop.

• Define optimal workshop layout, process flow, capacity planning, and resource allocation.

• Develop and implement Standard Operating Procedures (SOPs) in line with OEM standards.

• Ensure efficient job allocation, turnaround time (TAT), and productivity optimization.

• Embed a culture of lean operations and continuous improvement.

Performance & Profitability Management

• Own and deliver key financial and operational KPIs, including:
  • Labor Sales & Gross Margin
  • Revenue per Repair Order (RO)
  • Technician Productivity & Efficiency
  • Workshop Capacity Utilization
  • Cost Control & EBITDA Contribution
• Implement pricing strategies, service campaigns, and upselling initiatives.
• Ensure accurate budgeting, forecasting, and financial reporting.

Customer Experience & Retention

• Drive a customer-centric service culture aligned with global dealership benchmarks.
• Implement and monitor Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
• Establish structured customer feedback and complaint resolution systems.
• Develop retention programs including loyalty schemes and service reminders.

Leadership & Talent Development

• Build and lead a high-performing aftersales team (service advisors, technicians, supervisors).

• Define clear roles, KPIs, and performance management frameworks.

• Drive capability development through technical and behavioural training programs.

• Foster a culture of accountability, safety, and continuous learning.

Digital Systems & Data Management

• Lead implementation and optimization of Dealer Management Systems (DMS).

• Ensure data accuracy for operational tracking, reporting, and decision-making.

• Utilize analytics to improve efficiency, customer engagement, and business insights.

• Drive adoption of digital tools for appointment scheduling, workflow, and CRM.

Parts & Supply Chain Coordination

• Collaborate with Parts and Procurement teams to ensure optimal availability of parts.

• Maintain effective inventory control, forecasting, and stock optimization.

• Minimize vehicle downtime due to parts shortages.

• Support parts sales growth through service integration.

Compliance, Risk & Governance

• Ensure full compliance with health, safety, environmental, and regulatory standards.

• Implement internal controls and audit mechanisms.

• Prepare and present monthly performance reports to senior management.

• Uphold corporate governance and ethical business practices.

Education:-

• MSC in Mechanical Engineering, MSC in Automotive Technology, or related field.
• Plus Bachelor’s Degree in management is advantageous.

Experiance:-

• Minimum 8–12 years of progressive experience in automotive aftersales operations.

• At least 5 years in a senior leadership role within an authorized dealership or OEM environment.

• Proven track record in setting up and managing workshop operations, preferably multi-brand

Technical & Professional Competencies

• Strong knowledge of automotive diagnostics, repair processes, and workshop systems

• Hands-on experience with Dealer Management Systems (DMS)

• Advanced financial and commercial acumen

• Expertise in process optimization and performance management

• Strong stakeholder management and communication skills

Leadership Competencies

• Strategic Thinking & Execution
• Operational Excellence
• Customer Focus
• People Leadership & Talent Development
• Change Management & Transformation
• Data-Driven Decision Making

Key Performance Indicators (KPIs)

• Aftersales Revenue Growth (%)
• Gross Profit Margin (%)
• Technician Productivity & Efficiency (%)
• Customer Satisfaction Index (CSI)
• Revenue per Repair Order
• Workshop Utilization Rate (%)
• First-Time Fix Rate (%)
• Customer Retention Rate (%)

Location: Addis Ababa

Job Purpose:- The Senior Field Service Engineer/Technician is responsible for delivering high-level technical service, diagnostics, repair, and maintenance support for a wide range of agricultural machineries in field and workshop environments.The role requires a highly experienced, independent, and self-driven professional capable of handling complex technical issues with minimal supervision while ensuring maximum machine uptime, operational efficiency, and customer satisfaction.This position plays a critical role in strengthening after-sales service performance, supporting dealership standards, and maintaining strong customer relationships across agricultural operations.

Key Duties and Responsibilities

Technical Service & Diagnostics

• Perform advanced troubleshooting, fault diagnosis, and repair of agricultural machinery, including tractors, harvesters, sprayers, and implements.

• Diagnose mechanical, hydraulic, electrical, and electronic system failures using modern diagnostic tools and techniques.

• Analyze recurring equipment issues and provide root cause analysis with corrective and preventive solutions.

• Execute major overhauls, engine rebuilds, transmission repairs, and hydraulic system servicing.

Field Service Operations

• Independently plan, organize, and execute field service assignments in remote and rural locations.

• Respond promptly to customer breakdown calls and ensure timely resolution to minimize downtime.

• Carry out on-site repairs, emergency interventions, and technical support under challenging field conditions.

• Ensure proper handling, usage, and accountability of service vehicles, tools, and equipment.

Preventive Maintenance & Inspection

• Conduct scheduled preventive maintenance services in accordance with manufacturer standards.

• Perform Pre-Delivery Inspections (PDI), commissioning, and installation of new machinery.

• Inspect machinery condition and provide professional recommendations for maintenance and performance improvement.

Customer Support & Relationship Management

• Provide professional technical advice and guidance to customers on machine operation, maintenance, and best practices.

• Deliver on-site operator training to ensure proper usage and care of equipment.

• Maintain strong customer relationships through reliable, responsive, and high-quality service delivery.

• Handle customer complaints effectively and ensure proper follow-up and resolution.

Team Support & Knowledge Sharing

• Mentor, coach, and support junior technicians and field service staff.

• Share technical knowledge, troubleshooting techniques, and best practices within the service team.

• Assist in developing technical capabilities and improving overall team performance.

Documentation & Reporting

• Prepare accurate and detailed service reports, job cards, and field service documentation.
• Record faults, repairs performed, parts used, and service time accurately.
• Support warranty claims processing by providing clear technical reports and failure analysis.
• Maintain proper documentation in line with dealership and manufacturer requirements.

Parts & Service Coordination

• Coordinate with the parts department to ensure timely availability of required spare parts.
• Recommend critical spare parts stocking based on field experience and failure trends.
• Ensure proper parts usage and minimize wastage or misapplication.

Compliance & Safety

• Adhere strictly to company safety standards, operational procedures, and manufacturer guidelines.
• Ensure safe working practices in field and workshop environments.
• Maintain cleanliness and organization of tools, equipment, and working areas.

Education:-

• Bachelor’s Degree or Diploma in Agricultural Engineering, Mechanical Engineering, or a related technical field.

Experiance:-
• Minimum of 7–12 years of progressive experience in agricultural machinery service, preferably within an authorized dealership environment.
• Proven hands-on experience with major agricultural equipment brands and systems.

Strong exposure to dealership service operations, standards, and customer handling.

Technical Competencies

• In-depth knowledge of:

• Diesel engines and fuel systems
• Hydraulic and pneumatic systems
• Electrical and electronic control systems
• Transmission and drivetrain systems
• Ability to read and interpret technical manuals, schematics, and service bulletins.
• Proficiency in using diagnostic tools, scanners, and service software.

Behavioural Competencies

• High level of independence and self-motivation
• Strong analytical and problem-solving capability
• Results-oriented with a strong sense of accountability
• Excellent communication and interpersonal skills
• Customer-focused mindset
• Ability to work under pressure and manage multiple tasks
• Strong discipline, reliability, and integrity

Key Performance Indicators (KPIs)

• Machine uptime and availability
• First-time fix rate
• Service response and turnaround time
• Customer satisfaction and feedback
• Accuracy and quality of service reports
• Reduction in repeat failures
• Compliance with safety and service standards

Working Conditions

• Extensive travel to rural and remote agricultural areas
• Exposure to outdoor environments, dust, and varying weather conditions
• Long working hours during peak agricultural seasons
• Requirement to work under demanding field conditions with minimal supervision

Additional Requirements

• Valid driving license (mandatory)
• Willingness to travel frequently and stay in field locations when required
• Strong physical fitness to handle fieldwork demands

Location: Addis Ababa

Job Purpose: – To enhance customer satisfaction and confirmation by conducting tests to determine quality of raw materials, processing and finished products.

Main Duties and Responsibilities

• Conducts routine and non-routine analyses of in-process materials, raw materials, samples, finished goods, or stability samples.

• Interprets test results, compare them to established specifications and control limits, and makes recommendations on appropriateness of data for release.

• Performs visual inspections of finished products.

• Compiles laboratory test data and performs appropriate analyses.

• Completes documentation needed to support testing procedures, including data capture forms, equipment logbooks, or inventory forms.

• Calibrates, validates, or maintains laboratory equipment.

• Participates in out-of-specification and failure investigations and recommend corrective actions.

• Supplies quality control data necessary for regulatory submissions.

• Receives and inspects raw materials.

• Investigates or report questionable test results.

• Performs validations or transfers of analytical methods in accordance with applicable policies or guidelines.

• Ensures lab cleanliness and safety standards are maintained.

• Identifies quality problems and recommend solutions.

• Participates in internal assessments and audits as required.

• Writes technical reports or documentation, such as deviation reports, testing protocols, and trend analyses.

• Writes or revises standard quality control operating procedures.

• Develops and qualifies new testing methods.

• Supervises or instructs other technicians or laboratory assistants.

• Sensory Evaluation (Cupping):- Conduct coffee tasting following Specialty Coffee Association (SCA) protocols

• Evaluate aroma, flavor, acidity, body, aftertaste, balance, and overall score
  Identify defects and off-flavors (e.g., moldy, fermented, earthy)

• Quality Control:- Verify coffee grades and ensure consistency with company and export standard.

• Monitor quality during processing stages (washing, drying, hulling, grading)

• Approve or reject coffee lots based on cupping results

• Sample Preparation.

• Roast samples to standard cupping profile.

• Grind and prepare samples accurately for evaluation.

• Maintain calibration of roasting and grinding equipment.

• Documentation & Reporting.

• Record cupping scores and detailed tasting notes.

• Prepare quality reports for management and export teams.

• Track trends in quality and highlight issues early.

• Calibration & Team Alignment.

• Participate in regular calibration sessions with other cuppers

• Performs other duties assigned by the immediate supervisor.

Education:-

• Bsc in Biology, Food Science, Plant Science, or related fields with Cupping Certificate.

Experiance:-
• above 2 years of relevant experiance.

Required Skills

• Strong interpersonal communication skills.

• Knowledge international coffee quality standard

Location: Gimbi,Adola,Kality and Jimma laboratory

Job Purpose :- To lead and oversee the company’s vehicle and asset insurance portfolio at a corporate level by ensuring optimal coverage, effective risk transfer strategies, efficient claims management, and alignment with organizational risk management objectives.

Key Responsibilities

• Manage & Analyze insurance for departments &other responsible personnel
• Conduct Risk Assessment & recommended appropriate coverage point
• Review Insurance claims & ensure timely processing
• Develop & maintain strong r/ship with insurance providers
• Provider experts’ advice on insurance strategies
• Conduct regular portfolio reviews to Identify areas for improvement
• Monitor Insurance Manets changes & key competitors
• Assist in training &Monitoring Junior Insurance reports & presentations
• Coordinate with the legal team on insurance related matters
• Keep abreast of industry trends & regulation
• Participating in industry events & networking opportunity
• Prepare weekly, monthly, quarterly & yearly reports &presents.
• Coordinate all documents related to insurance activity
• Receive & register insurance claims from departments
• Support site visit, Inspection & claims related fields.
• Develop and implement corporate insurance strategies for vehicle and fleet assets
• Oversee the full insurance portfolio, ensuring adequate and cost-effective coverage
• Lead annual insurance renewal planning and policy structuring
• Ensure all company vehicles are properly insured across all business units
• Standardize insurance processes and guidelines company-wide
• Oversee major and complex insurance claims
• Ensure compliance with regulatory requirements and internal policies
• Lead negotiations with insurers to secure competitive premiums
• Prepare executive-level reports and provide insights
• Manage relationships with insurance companies and internal stakeholders

Qualification and Skills

Education:-

• Bachelor’s Degree in Insurance, Risk Management, Finance, or related field

Experiance:-
• 6–8+ years of experience in insurance, preferably vehicle/fleet insurance
• Experience in corporate environments is preferred

Required Skills

• Strong expertise in insurance and claims management
• Strategic thinking and analytical skills
• Negotiation and stakeholder management
• Strong reporting and data analysis capability
• Proficiency in MS Office

Key Competencies

• Leadership and decision-making
• Risk management mindset
• Strong communication skills
• Accountability and integrity