Hope for Justice vacancy

Job Title: – IT Administrator

Reporting to: – Human Resources and Operation

Department: -IT

Location: – Addis Ababa

Main Purpose:

• The IT Administrator is responsible for providing reliable, secure, and responsive IT support to Hope for Justice staff and equipment in Ethiopia, as well as supporting Global IT initiatives. The role ensures that technology systems, equipment, and digital tools effectively support the organization’s mission to protect vulnerable children and fight injustice. The post holder works closely with the Senior HR Officer locally and collaborates with the Global IT Team to ensure alignment with organizational standards, policies, and systems.

Main Duties

1. IT Support & Service Delivery

• Provide first line technical support to staff for hardware, software, network, and system related issues.
• To provide in-person support locally and remote support to the global userbase
  • Install, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices, and other IT equipment.
  • Perform administration of the Microsoft 365 environment and other cloud-hosted systems as required.
  • Ensure timely resolution of IT incidents and service requests, working with and escalating issues to Global IT when required.
  • Maintain an accurate inventory of IT assets and licenses.

2. Systems & Network Management

• Support the effective operation of local office networks, internet connectivity, and shared systems.
• Conduct routine system checks, updates, and basic maintenance to ensure uptime and performance.
• Ensure antivirus, security patches, and system updates are applied according to Global IT standards.

3. Information Security & Data Protection

• Support compliance with Hope for Justice IT, data protection, and cybersecurity policies.
• To facilitate the transfer of knowledge across the global userbase about effective and secure use of technology.
• Ensure staff follow best practices in password management, data storage, and system access.
• Promptly report and support the investigation of IT security incidents or data breaches.

4. User Training & Support

• Provide basic IT induction and guidance to new staff.
• Support staff to effectively use organizational tools (email, cloud storage, collaboration platforms, etc.).

5. Coordination with Global IT

• Work closely with the Global IT Team (dotted line reporting) to implement global systems, upgrades, and security measures.
• Support the rollout of new IT tools, platforms, or policies as directed by Global IT.
• Maintain records of support requests, resolutions, and asset assignments.
• Prepare periodic IT status reports for local management and Global IT as required.
• Support procurement processes for IT equipment in coordination with HR, Finance & Admin and Global IT.

Safeguarding & Organizational Values

• Uphold Hope for Justice’s safeguarding policies and commitment to protecting children and vulnerable adults.
• Ensure IT systems and practices support confidentiality, dignity, and ethical use of information.
• Act in accordance with Hope for Justice’s values, code of conduct, and organizational mission.

Education

• Bachelor’s degree in information technology, Computer Science, Information Systems, or related fields.
• Relevant professional IT certifications (e.g., CompTIA Network+, Microsoft certifications) are an added advantage
• Proficiency in English is mandatory

Experience

• Minimum of 3 years’ experience in an IT Support, Helpdesk, or similar role.
• Experience working in an NGO/INGO is desirable and Advantageous.
• Proven experience providing first line and second line IT support to end users.
• Experience supporting Windows operating systems, Microsoft 365, and common office applications.
• Practical experience with hardware, networking, internet connectivity, and basic cybersecurity practices.
• Experience working with or supporting global or remote IT teams is an added advantageous.

  Soft Skills

• Strong communication skills with the ability to explain technical issues clearly to nontechnical staff
• Problem-solving and analytical thinking
• Good time management and ability to prioritize competing requests
• Adaptability and willingness to learn
• Teamwork and collaboration, including working with global teams
• High level of integrity, confidentiality, and professionalism.

  Technical Skills

• Hardware and software installation, configuration, and troubleshooting
• Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint)
• Windows operating systems support
• Basic networking (LAN, Wi-Fi, internet connectivity, printers)
• IT asset management and documentation
• Antivirus, system updates, and basic cybersecurity practices
• User account management and access control
• IT support ticketing and reporting tools.
• Basic data protection and information security compliance.

  For all roles as a minimum:

• Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

Job Title: Programme Support Officer (PSO)

Reporting to: – Director of Programmes

Department: -Programme

Location: – Addis Ababa

Main Purpose:

Under the supervision of Director of Programmes, the Programme Support Officer contributes to programme coordination, quality assurance, and operational effectiveness to support the delivery of high impact activities in line with HFJ standards.

Working collaboratively with Programme Managers, MEAL, Safeguarding, Finance, HR, and operations teams, the PSO ensures efficient workflow, timely execution of programme commitments, and aligned reporting.

Main Duties

1. Programme Coordination & Operational Support

• Provide structured programme coordination support for Programme and MEAL activities, ensuring alignment with HFJ standards and work plans.
• Prepare Terms of Reference (TOR)s, coordinate programme events, and ensure accurate and compliant documentation (attendance lists, participant records, etc.).
• Coordinate programme meetings, ensuring documentation, follow‑up, and alignment with project timelines.
• Work collaboratively with the Programme Manager to co-deliver implementation of Addis Ababa–based activities.
• Maintain and routinely update programme trackers and documentation systems to support decision-making and timely follow-up.
• Track programme deadlines, deliverables, and reporting requirements, flagging delays to relevant leads for action.
• Liaise effectively with Safeguarding, MEAL, HR, Finance, and Operations to ensure programme activities are implemented in compliance with HFJ procedures and policies.
• Coordinate logistics for workshops, trainings, community sessions, and field missions (venue, materials, supplies).
• Support assigned leads in smooth execution of global team visit and high-level donor visits.

2. Reporting, Learning & Documentation

• Collaborate with the MEAL team to compile, verify, and synthesize lessons learned, success stories, and key findings for internal and external use.
• Support in ensuring coherence between narrative and financial reporting by cross-checking data with Finance when required (e.g. government reporting).
• Coordinate with MEAL and Programme teams to maintain accurate and aligned output/activity data.
• Provide proactive feedback to Programme teams and others to support improved efficiency, timeliness, and programme quality.

3. Financial & Procurement Coordination

• Coordinate with Finance and Programme teams to ensure timely initiation of activity-related financial requests and forecasts.
• Monitor the status of programme-related payments with Finance and escalate delays to supervisor before it impacts programme timelines.
• Support procurement planning through timely initiation of programme requests and coordination of information from programme team to transfer to Procurement staff
• Provide updates on procurement request status to relevant teams and escalate delays as required.
• Proactively engage in a discussion between programme/finance when there is a space for better efficiency and simplicity.

4. Compliance & Risk Management

• Support programme teams to adhere to HFJ safeguarding standards, donor requirements, data protection policies, and anti‑fraud procedures and others.
• Assist in preparation of programme documentation required for donor, partner, or government reviews.
• Flag any organizational risk identified during work to supervisor for better team collaboration and risk management.

  5. General Responsibilities

• Perform other programme-related duties consistent with the role and organizational policies, as assigned by the immediate supervisor.
• Travel to project areas where needed accompanying programme teams or independently to achieve tasks indicated above.

Experience & Education

Education

• BA degree in Development Studies, Social Sciences, Project Management, or a related field
• Fluency in English required.

Experience

• Minimum 3 years of experience in programme coordination, programme operations, or MEAL support in an NGO/INGO
• Experience working with government stakeholders, communities, and multidisciplinary teams
• Experience in child protection, vulnerable communities, or social development programmes is an asset
• Evidence that shows proactive engagement to learn and grow (e.g. taking initiatives of learning opportunities, volunteering, etc) will be a plus.

  Soft Skills

• Strong coordination and task management & prioritization skills
• Excellent communication and documentation abilities
• Analytical mindset with attention to detail, quality and accuracy
• Problem-solving and proactive issue identification
• Ability to collaborate across multidisciplinary teams
• Adaptability and responsiveness in fast-paced environments
• Strong safeguarding mindset and ethical conduct
• Initiative and curiosity for continuous programme improvement.

  Technical Skills

• Strong understanding of programme operations, documentation systems, and data processes
• Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to consolidate programme data and support MEAL tracking
• Basic understanding of budget monitoring and variance tracking
• Knowledge of procurement procedures to coordinate timely initiation of requests
• Familiarity with compliance frameworks (safeguarding, anti-fraud, data protection, donor standards)

For all roles as a minimum:

Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

Deadline : June 15th, 2026