Digaf Micro Credit Provider is seeking qualified candidates for the following job opening. Digaf Microcredit Providers, a technology-driven microfinance institution, has entered into a Memorandum of Understanding (MoU) with the Ethiopian Ministry of Labor and Skills (MoLS).
This collaboration will enable both parties to enhance access to affordable digital loan products for individuals with low to medium incomes. The institution’s goal is to offer financial assistance to those in the middle to lower-income brackets by leveraging technology within the financial sector.
Become a part of Digaf Microcredit Provider S.C and contribute to improving the lives of many through microcredit solutions.
Position 1: Customer Experience Support Officer
Requirements:
- Bachelor’s degree in Business Administration, Management, or related field
- 3+ years of experience in customer service, call center, or complaint handling
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution ability
- Good reporting and analytical skills
- Ability to work under pressure and manage multiple cases
- Familiarity with CRM systems is an advantage
Location: Addis Ababa
Position 2: Junior Legal Officer
Requirements:
- LLB Degree in Law
- 1–2 years of relevant work experience
- Strong knowledge of Ethiopian laws and court procedures
- Good communication and drafting skills
Key Responsibilities:
- Assist in legal documentation, contract drafting, and review
- Support litigation processes and court follow-ups
- Ensure compliance with applicable laws and company policies
- Handle customer complaints and legal correspondences
Location: Wolayita Sodo, Hawassa, Bahirdar, Nekemte, Jimma
Position 3: Senior Customer Data Quality Officer
Education
- Bachelor’s degree in: Finance, Accounting, Information Technology, Data Management or related field
Experience
- 3–5+ years in: Banking operations Data quality / MIS / reconciliation Digital lending or fintech (preferred)
Location: Addis Ababa
Position 4: Credit Control Manager
Education
- Bachelor’s degree in:
- Finance, Accounting, Business Administration, Economics or related field
Experience
- 5–7+ years in:
- Credit control / collections / loan recovery
- Banking, MFI, or fintech
- At least 2–3 years in a supervisory or managerial role.
Location: Addis Ababa
Deadline: April 25, 2026