DHL stands as the foremost logistics company globally. Our workforce of 395,000 individuals, spread across more than 220 countries and territories, dedicates their efforts daily to assist you in crossing borders, accessing new markets, and expanding your business. Alternatively, we facilitate the simple act of sending a letter to your loved ones. We are an international collective of over 395,000 shipping experts, bound together by a shared enthusiasm for logistics, operating within a distinctive environment.
At DHL Global Forwarding Ethiopia, you will spearhead the realization of IRR benefits and enhance operational resilience by transitioning traditional ‘analog’ business processes and practices to fully implement the IT renewal roadmap solutions. This transformation will revolutionize the country through the integration of our digital technologies across the entire business, including the enhancement of digital customer interactions and experiences throughout the complete customer portfolio.
Position 1: Customer Service Advisor _ Fixed Term
Education and experience
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Selling skills (excellent)
- Technical skills (Telephone and Order Booking systems referable)
- Communication skills – spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- Sound customer relationship experience
- Strong understanding of customer service and operations
- Mental Alertness
- Assertiveness
- Geographical knowledge.
- Previous experience in call centers
- University degree / Higher National Diploma with
- two years relevant work experience
Place of Work: Addis Ababa
Position 2: Customer Service Tracing Advisor
Expected years of experience
• University Degree
• 2 years’ experience in a Customer Contact Centre or Tele sales environment in a service industry (preferable).
• Experience within a customer relations environment.
Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. To improve service recovery and minimize customer’s dissatisfaction.
Place of Work: Addis Ababa
Position 3: OFR Team Leader
Now, here is what we need from you!
- In depth freight forwarding knowledge
- Sound knowledge in Ocean Freight and customs
- High level of attention to detail
- Good Interpersonal skills
- Planning and organizing skills
- Business Processes skills
- Project Management
- Presentation skills
- In depth freight forwarding knowledge
- Microsoft office applications
- Excellent command of the English language (both written and verbal)
- Cargowise experience
- Experience: 5 years relevant industry experience
- Education: Degree in Logistics or equivalent
Place of Work: Addis Ababa
Deadline: July 30, 2026
How to Apply:
Please select the button below to upload your resume and then proceed through the application process. Resume upload is required to complete the application.
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
We are looking forward to your application.