Dashen Bank New Vacancy 2026

Vacancy Details

Vacancy Number: DB_EX/WAD/003/26
Vacancy Posting End Date: 12/04/2026

Job Summary

• The Branch Business Relationship Manager – IFB will plan, organize, lead, and control business development activities within the branch team in the assigned region.

• Branch Business Relationship Manager – IFB will be responsible for attracting, deepening and managing financial relationship to meet deposit and Interest Free Financing and Investment growth goals, achieve business growth for the Bank in the IFB market segment, promote and sell other products and services of the Bank to enhance value-add relationship with existing customers.

Academic and Professional Qualifications

• Bachelor’s degree in business administration, banking, finance or related field.

• Diploma/Certificate in Islamic banking, finance or related field is an added advantage

Experience

• Minimum of six (6) years relevant experience

Functional/Technical Competencies

• Demonstrate an in-depth understanding of Interest Free Banking (IFB) operations, IFB Deposit& Investment/financing products.

• Good Knowledge of IFB mode of finance/investments, Shari’ah principles and associated risks.

• Knowledge and experience in modern sales and marketing practices in financial services industry.

• Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.

• Extensive banking background, including understanding credit, risk management, and compliance requirements.

• Project management skills.

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success

• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.

• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.

• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.

• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.

• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations.

• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.

• Emotional intelligence (EI): Ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.

• Decisiveness: The ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology

Behavioral Competencies

• Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.

• Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Commitment to always finding ways to do things better.

• Ability to move quickly and easily.

• Ability to adapt to change and meet new demands quickly.

• Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Understand and share the feelings, perspectives and experiences of customers.

• Consistently utilizing data to drive work and make informed decisions.

• Conducting oneself with competence, integrity, and respect in a work setting.

• Embracing diversity, respecting unique identities, and fostering belonging.

• Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

Branches under West Addis Ababa District

Vacancy Number: DB_EX/SWD/003/26
Vacancy Posting End Date:16/04/2026

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

• The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.

Academic and Professional Qualifications

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Two (2) years of relevant experience

Functional/Technical Competencies

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office and good command of the core banking system.

Leadership Competencies

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

Branches Under South West District office